Housing Q Bundaberg, Qbuild and contractors actin

Housing Q Bundaberg, Qbuild and contractors acting on behalf of housing have threatened me, stood over me, abused, threatened me, entered in collusion and conspiracy, breached privacy laws, did not furnish me with entry notices, did not inform in a timely manner of the renovations, destroyed my belongings and harassed me on multiple occasions..

Housing demanded I move all my outside belongings but not offered a valid reason why nor a place to put it safely. I am disabled a widow of 57 autistic with numerous health conditions including severe COPD and CPTSD . I have severe spinal stenosis and cannot lift items or move them anywhere. I have no support services assisting me and no family in the area.

Housing did not inform me of what needed to be moved. I then had a call from Housing to say they were sending contractors in to help me move the items.

 

Renovations Entry law

n Queensland, if a landlord plans renovations that require them to enter the property, they must give tenants proper notice, typically 7 days. The notice must be in writing and use the prescribed “Entry notice” (Form 9), specifying the time of entry, and must comply with the [Link: Residential Tenancies and Rooming Accommodation Act 2008 https://www.rta.qld.gov.au/about-us/legislation]. If the renovations require ongoing entry, a new entry notice must be issued for each entry. 

Qcat Grounds rta to be submitted tuesday 10th June

practice-direction-4-of-2023-applications-for-residential-tenancy-disputes

Minimum housing standards came into effect for new tenancies from 1 September 2023 and for all tenancies from 1 September 2024.

Minimum housing standards aim to ensure all Queensland rental properties are safe, secure and functional and provide tenants, residents, property managers and owners more clarity around the maintenance obligations for rental properties.

If a dispute arises about minimum housing standards, some disputes may be urgent and can be brought straight to QCAT, without the need to first attempt to resolve the dispute through the RTA.

Some disputes about minimum housing standards may be non-urgent and must first go through the RTA dispute resolution process. If the dispute cannot be resolved or is not suitable for conciliation. If the dispute is not resolved and you wish to come to QCAT for a decision, you must attach a copy of the NURD with your Form 2 – residential tenancy application when you apply below.

The RTA has developed comprehensive fact sheets, videos, webinars and quick guides to assist you with understanding the new laws about minimum housing standards in rental properties.

You can find further information about minimum housing standards in rental properties and the RTA dispute resolution process here.

Urgent tenancy disputes can be brought straight to QCAT, without needing to go through RTA dispute resolution first.

The following are considered urgent tenancy disputes:

  • ending a residential tenancy or rooming accommodation agreement for reasons such as:
    • repeated breaches
    • excessive hardship
    • objectionable behaviour
    • property damage or injury to a person
    • abandoned premises
    • warrant of possession
  • retaliatory action
  • handling of abandoned goods or documents
  • emergency repairs
  • extension of time to comply with a repair order
  • proposed or existing tenancy database listings
  • entry to the premises
  • caravan park issues such as:
    • excluding a person
    • changing park rules
    • relocation within the park
  • rooming accommodation issues such as:
    • house rules
    • ending of agreements
    • abandoned goods
    • entry to the premises
  • domestic violence issues
  • determining if an agreement is covered under the Residential Rooming and Accommodation Act 2008
  • some disputes around minimum housing standards.

For more information about any of the above items, visit the RTA website.

Renters or their representatives can apply for a QCAT order for routine or emergency repairs to a rental property.

Emergency repairs

 

Emergency repairs are works needed for any of the following:

  • burst water service or serious water service leak
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • failure or breakdown of gas, electricity or water supply to a premises
  • failure or breakdown of an essential service or appliance for hot water, cooking or heating
  • fault or damage that makes a premises unsafe or insecure
  • fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises
  • serious fault in a staircase, lift or other common area of a premises that unduly inconveniences a tenant in gaining access to, or using, the premises.

 


Routine repairs

Routine repairs are those which are not listed in the above list of emergency repairs.

Routine repairs are non-urgent tenancy disputes. You will need to go to RTA for conciliation before coming to QCAT about routine repair orders


Tribunal considerations

Factors that QCAT must consider in an application for a repair order include:

  • conduct of the rental provider and agent
  • risk of injury that the damage is likely to cause a person at the rental property
  • loss of amenity due to the damage

Until a repair order is complied with, the repair order:

  • continues to apply to the rental property
  • does not end when any residential tenancy agreement comes to an end

QCAT must give a copy of any repair orders to the RTA.


Lessor’s agent and emergency repairs

The lessor’s agent may:

  • arrange for a suitably qualified person to carry out emergency repairs to the rental property (if repairs are not likely to cost more than the emergency repair limit in the tenancy agreement). The emergency repair limit is the amount that would be payable under the tenancy agreement for 4 weeks’ rent.
  • pay for emergency repairs – the agent may make deductions from rent payments up to the cost of repairs before rent payments go into the lessor’s account.

If the lessor’s agent does any of the above, the agent must inform the lessor as soon as practicable.

 


Tenants and emergency repairs

 

If a tenant arranges for emergency repairs, they may require the lessor to:

  • reimburse them for any amount they properly incurred
  • pay for the cost of repairs directly to the actual repairer.

Emergency repair limit

From 1 October 2022 the emergency repair limit, or maximum amount that a tenant or lessor’s agent may incur for the cost of emergency repairs,  increased from 2 to 4 weeks’ rent.


Extension of time to comply with repair order

A lessor or landlord may apply to QCAT for an extension of time to comply with a repair order.

QCAT may grant the extension for any of the following reasons:

  • hardship
  • shortage of material necessary to make repairs
  • remote location of the premises is causing difficulty with any of the following:
  • being supplied with material necessary to make repairs
  • engaging a suitably qualified person to make repairs

QCAT must give a copy of any extension of time to comply with repair orders to the RTA.

 


Offence of not complying with a repair order

It is an offence not to comply with a repair order unless there is a reasonable excuse.

Non-compliance with a repair order incurs a maximum of 50 penalty units. For each week that the offence continues after someone has been charged with contravening it, an additional 5 penalty units will be imposed.

The RTA investigates alleged offences that attract a penalty under the Residential Tenancies and Rooming Accommodation Act 2008. To find out more about RTA enforcement and prosecution processes, please refer to the RTA website.

🟦 PART 1 — Residential Tenancies Dispute (RTA Breaches)

Jurisdiction: QCAT – Tenancy Dispute (Residential Tenancies and Rooming Accommodation Act 2008)

📋 Allegations:

 

  1. Unlawful Entry:
    • No valid Form 9 – Entry Notice provided prior to entries. (dates)
    • No fresh notice for repeat or ongoing visits as required by law.
    • Breach of s192–200 of the RTRA Act 2008.

Grounds for Administrative Review:

The administrative review was refused as I did not have a letter stating I could appeal a decision. 9th June 2025

Grounds for Administrative Review:

  1. Failure to consult or communicate with residents before implementing renovations.
  2. Failure to provide alternatives to preserve personal gardens and outdoor property.
  3. Destruction and banning of access to a personal altar, causing harm and spiritual violation.
  4. Targeted public humiliation and threats from staff (Courtney Rynne) carried out under alleged instruction from “higher-ups” without transparency or due process.
  5. No reasonable adjustments were offered for my known documented disabilities and trauma conditions, as legally required.
  6. Housing staff acted beyond their powers by enforcing undisclosed rules and issuing verbal threats not supported by policy or law.
  7. Denial of access to renovation plans or documentation, in breach of transparency and procedural fairness.
  8. The decision-making process by Housing was secretive, non-consultative, and discriminatory, resulting in unfair outcomes and ongoing harm.

1. Ignored Communication – Breach of Disability Access and Inclusion:

  • I emailed Housing Queensland last week, clearly and respectfully requesting that the native trees and water tank outside my window be left alone. This email has been ignored.
  • Email is my only safe and accessible method of communication due to my deafness and autism. Ignoring it is not just poor practice—it is an extreme and urgent breach of my disability accommodation rights under both the RTA and the Queensland Human Rights Act.
  • I have been blocked, silenced, and shunned from communication. This exclusion is a serious failure to uphold my rights and dignity as a disabled tenant.

2. Water Tank – Essential for Medical and Environmental Reasons:

  • The rainwater tank currently on site is plumbed in and functioning, contrary to Housing Queensland’s false claim that it cannot be used.
  • The tank is critical to my health due to allergies requiring abundant clean, chemical-free tank water.
  • Biggenden tap water is harsh and has destroyed garden plants repeatedly. In 2023, during water restrictions, my tank was the only one in the complex that maintained usable levels—other units ran out.
  • There is no reason for Housing to remove the tank. It is a form of water security and environmental responsibility.
  • Despite multiple requests, Housing Queensland has refused to provide a tap to the tank, preventing me from properly watering my garden. I have lost thousands of dollars in damage to plants as a result.

3. Garden – Financial and Emotional Investment Destroyed:

  • I began a communal healing garden in 2023 with my Victims of Crime compensation payout, following an abuse and hostage situation.
  • The garden was part of my rehabilitation and therapeutic recovery. I intended to enter the Housing Queensland Gardens Award, a government-run competition that offers prizes for resident gardens.
  • The garden has now been demolished and destroyed without notice, respect, or care. This has annihilated a deeply personal effort to rebuild my life after trauma and isolation.

4. Trees – Critical to Mental Health, Environment, and Religious Freedom:

  • The non-dangerous, native trees outside my window are scheduled to be removed next week to install a letterbox (which I do not use for mail).
  • This action is being done without proper consultation, safety measures, or ecological assessments.
  • These trees are vital to my peace, quiet enjoyment, and mental wellbeing. Their removal would be emotionally and spiritually devastating.
  • The trees are home to over 30 species of birds and animals, forming a vital part of a delicate native ecosystem. They are featured in my global educational project, “The Biggenden Bird Breakfast Bar”, which reaches 5,500+ followers on Facebook, teaching about Australian wildlife.
  • Spiritually, I am a Pagan who worships Mother Earth. The trees are sacred to me. They are my Twin Sentinels, altars to my Mother and my late sister who died in a car crash (her favourite colour was red). Their removal would be a direct violation of my religious and spiritual rights.

5. Domestic Violence Safety Plan – Ignored and Undermined:

  • These trees form part of my DV safety plan, shielding me from the view of Paul (Unit 12), who assaulted me at New Year’s, and Garry (Unit 10), who abused and threatened me weeks ago.
  • Housing Queensland’s refusal to consider the importance of visual safety and environmental buffering in a DV context is a grave failure of duty of care.

6. Cultural and Community Disrespect:

  • The name “Mountainview Apartments” reflects the significance of the view of Mother Mountain, Mt Walsh, from my unit. The proposed concrete renovations and removal of trees and green areas completely obstruct this sacred view, making the name meaningless and deeply offensive to tenants.
  • No consultation was done with residents, most of whom are over 55 and consider this their final home. We were dictated to, not heard. I was told by Courtney: “You can’t, you won’t, we won’t,” with no room for consent, discussion, or alternative options.

Stay Refused because I did  not have the original letter to appeal a case. 9 6 2025

Grounds for Stay Orders:

  1. Unauthorized renovations are occurring without resident consultation or lawful consent, violating the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
  2. Housing has scheducled perfectly well loved trees abd gardens for destruction in the next week to “beautify” the country complex. This is a crime there is no reason to destroy and cut down any trees or residents gardens These are cared for healthy trees in a very delicate and already damaged and strained ecosystem and nature breeding and feeding habitat for thousands of native birds. .Gardens, trees, water tanks, and access ways are being altered or destroyed without agreement from residents.
  3. Housing Queensland and qbuilt have undertaken bullying , reckless disregard for the residents, abuse of disabled residents and carried out deceptive practices and breaches of wethics by lying to residents and not informting them of their rightx
  4. I am terrified and jump each time I hear a heavy vehicle in fear of the trees being cut down, nests destroyed and native birds being left without a nature food source in an already dwindling food system.
  5. Housing has scheduled my remaining garden to be demolished in the next week and concrete replacing it this is against every one of my wishes and will place me fn further mental health crisis.
  6. Housing QueenalNS as participated in theft of my tiems, destruction of my itemz and reckless disregard to me and my belongings
  7. I have been threatened by contractors and subject to a false narrative by Housing Queensland and abuiild slandering me and dehumanizing me.
  8. My personal altar and well loved garden was destroyed, left to die visibly, and I’ve been banned from retrieving it, causing spiritual and emotional harm.
  9. Housing Queensland has refused to speak with residents respectfully, and no alternatives have been offered to preserve gardens or property.
  10. I am a person with disability and have not been accommodated. Works and interactions have aggravated trauma and violated my rights under the Anti-Discrimination Act 1991 and the Human Rights Act 2019 (Qld).
  11. I have been publicly threatened with loss of tenancy if I speak up or interfere with contractors, which is intimidation and retaliation.
  12. Housing staff, particularly Courtney Rynne, engaged in humiliating, patronizing, and ostentatious behavior, triggering trauma and undermining safety.
  13. Housing and qbuild Staff undertook a conspiracy deception and coverup to pervert the course of justice against residents of 69 Alice Street BiggendenHousing and Qbuild staff are not informing Residents that their dwelling is illegal and in breach of building codes/ This makes the complex unable to be insured and leaves the tenants exposed to hazrardous and unsafe dwellings. This has been covered up and residents are not informed that if there is anyt accidents or damage they are not covered by their insurance policies
  14. Continued work without agreement will cause irreparable harm to my mental health, property, and sense of safety.

 

🙏 Stay Orders Requested:

  • Immediate halt to all construction or renovation works on the property.
  • No removal or damage to trees, gardens, tanks, or personal outdoor property.
  • No further interference with my personal effects, including the altar
  • Full agreement obtained for works taking into account the residents needs
  • A requirement for Housing Queensland to consult with residents properly, asking them what they need and collaborating on any agreed work.
  • Housing to furnish me with a full unredacted copy of my file and all information they hold on me so It can bd checked and verified for truth, transparency and compliance within 14 days

list

Housing and contractors acting on behalf of housing have threatened me, stood over me and harrassed me. They demanded I move all my outside belongings but not offered a valid reason why nor a place to put it safely. The illegal destruction of my items has caused me untold damage.

Housing has destroyed my belongings and throw aaround valuable items which have been left out in the weather that were previously undercover.

Housing has refused to save my religious shrine and garden and without notice demoloshed it with a bulldozer.

housing then left the discarded and broken remnants out in the yard  visible to me but unablre to be reached where I am banned from going by threat of legal action.

this is a huge respectful slap in the face for me and my religion and this land and its people. Part of the shrine was in honour of my first husband. he was called “The Kaiditcha Man” by local indigenous people.

All of the tenants here at 69 Alice Street are over 55. Most are in their 70s, 80s, or 90s. All are marginalized and most have been for their lifetime.

The majority of these aged and elderly residents are disabled or suffer age related issues with mobility hearing and so on.

Last week contractors illegally knocked at the door of number 6  and demanded that they move everything out of their garden shed within two hours or it was going to be bulldozed and all taken to the tip.

I watched an 81 year old disabled man panic and use his mobility scooter hooked up to a trailer to get the items moved. It is a wonder he didnt have a heart attack. They didnt know there rights they were not informed. Davemcconnell had no warning and the contractors had no right. this is a huge breach by housing of all our rights.

The residents of number 6 are both disabled one is 50 and his father is 82 with dementia symptoms such as wandering around the complex showing other residents his old drivers licence a.nd pension card. He is in grave danger because of his deafness and dementia with this construction going on.

the property is called mountainview apartments but houding has kicked sand in our faces and insulted us and all before by blocking our mountain view with the construction and fnished product to come. I protest my view outside being interferred with and blocked in any way.

The trees that are my life line for healing and shrine of barry and my mother goddess that fill daily with hindreds of different species of australian bird are scheducled to be destroyed this is disgusting and a crime against this land and nation.

I am a domestic vioolence survivor and the trees are an integral part of my healing and safety plan

the trees block my home from the view of paul in 12 and garry in ten both of whome have assaulted or abused me this year.

These trees are my peace and housing is interferring with my peace by the threat of destroying them

the trees are my only shade from morning sun. I do not use shades as I love the nature outlook

the trees are healthy and contribute to the peace of all of us.

the trees educate thousands of people the world over with my passion for the birds and filming them with some knowledge for the viewers these are very popular and the community is in uproar about the desciion to destroy them for no valid reason but a misguided city designer.

It is disgusting that this government holds us residents of this complex in such negligent careless disregard flaunting and breaking their own rules and laws and completely destroying lives.

On Thursday I recorded a video with one of the contractors asking what had been done with a garden that housing had no right to destroy. The conversation by the contractors contained information that is in breach of privacy information laws.

This conversation highlights the extreme damage that housing has done to me.  The laughing condescending attitude of the contractor was horrific. It followed an illegal act that has caused more extreme damage not only psychologiscally but to my most treasured items and religious shrines.

In that same conversation I was told “I had to take it up with housing” when i commented they had no right. This is a problem for us at the complex. It is a security breach especiallyt for someone like me who has DV orders on perpetrators.

Housing has failed me in it’s duty of care to take into consideration my disabilities this goes as far as ignoring my preferred communication methods

Housinf has a copy of my psychiatric report which shows the extreme CPTSD i suffer. This has not only been ignored by housingh it has been thrown in my face.

Housing has ignored my medical disabilities. I have furnished housing with information about my extreme allergies see email dated . this once again has been thrown in my face by housing with this act of renovations that I believe is illegal under disability and rta laws.

Housing has place piles and piles of dirt and other foreign material in my backyard knowing i have extreme allergies. this feels another laugh in my face by housing. I am appalled that my health is so casually disregarded.

None of us get any peace with cement jackhammers and drills going all day. the noise is unbearing

Housing was and is illegally in my home as I type this at 30pm 5th of June 2025.  I had not and still have not been furnished with any notice of entry form 9 notices. Not one,

These are required by law to be furnished each entry, each day of entry a separate notice. This is a huge breach by housing

Housing has no right to move ahead with this mojor renovation on several fronts. The law is specific on renovation being carried out during tenancies.

Although this complex is not a certified retirement complex, housing has proved by current and past actions that this is not the truth. Housing is creating a retirement complex without abiding by rules and regulations and laws and acts of queensland including the aged care act. Housing admits to excluding those under the age of 55 from the complex. This is reflected in my complaint to housing in 2022 which clearly shows me being discriminated against.

The residents have been subject to great deception from housing, being blocked from accessing the plans up to 8th of may and not knowing anything about the renovation nor been consulted or asked what the residents need for their disabilities and medical needs.

When asking questions residents are diverted and smothered by all directions at once and unable to gain clear advice.

We have not been consulted not treated with the respect we cdeserve especially as these are our permanent homes and we are senoir disabled ill residents.

housing has taken advantage of the tenants vulnerabilities and lack of education to commit illegal acts

i am told my water tank is being disconnected for 5 days. this is illegal to disconnect our drinking water supply.

this is also

the residents are being treated as disposable which is clear in the conversation recorded 6th of may with Courtney Rynee of Housing bundberg where she discusses the renovations being ready for the next tenant. 99 percent of residents leave her for the last time in the ambulance. There have been multiple deaths at the complex since 2022. This was dehumanizing behaviour by Courtney and ultimately the government of queensland

residents are being told NOW with no prior warning that gardens and yards they have spent years tending to are just going to be bulldozed (as mine was last week) No offers have been extended by housing to assist the other disabled pensioners with this

it has not been explained WHY our complex is in such a desperate need and rush without that consultation, instead we get a queens visit by a very rude person who treated each person like animals.

Courtney took two steps back and put her hands behind her when I walked up to meet her the first time. I was made to feel like I was a piece of dirt and the contractors have very visibly taken their cue from Courtney.. this has started a campaign of discusting power over residents

my dog Nitro was poisoned by bill in number 13 two years ago. I have told housing this and reported it to rspca. He is dying and can barely walk or swollow. it had been arranged i would have my friends pure bred kelpie pup here with nitro in his last days to train him up alongside him. This has proved to be a nightmare with the construction mess so suddenly thrown on us

this has ruined the pup as he has no yard or space to run in, he is asssaulted by loud noises all day and to a keplie this is torture and he is disturbed within his perimeter all day by  random contractorsa and vehicles. At teh speed the vehicles go he is in danger as he is reduced to space out the front

we have been lied to. I have spoken to maintenance and glenn from Qbuild told me my back verandah ceiling that was leaking water down inisde and outside my bedroom wall would be sealed when we got the carports. This left me in continued damp conditions with no place to put my items safely. We were not told we would lose our back verandahs. This deception has cost me and my health dearly with multiple chest infections

  • I have watched trucks every day entering the complex at speed and leaving heavily ladened noisily and at speed dangerous in a closed in complex with residents but highly and potentially catastrophjic for aged and frail residents.
  • private trucks and utes belonging to contractors also recklessly exit and enter the complex driving at speeds higher than 20 ks an hour all day. I just watched a dark ute blue or black drive at 40 ks to the back of the units where they are working.
  • the cyclone fences are a hazard to the elderly and block pathways that residents use.
  • not enough hazard warning and signage for a old age complex
  • the whole half of the complex is blocked off without prior warning nor communiction to ascertain needs or offer alternatives no access for my animals to their yards or their outdoor sheltered area.
  • I open my back door to a wire fence. This is very distressing to me and is causing my mental health to decline rapidely
  • my dogs cannot play in their back yard but the contractor is allowed to have his two dogs run around my back yard.
  • I walk out my door at 6 15 am to find a pair of shoes wrapped in a towel and find I am being stared at by contractors. This is a compolete invasion.
  • I am the object of derision and ridicule by the contractors who have had my confidential and private information shared around.

Negligence and Failure in Duty of Care by Housing Queensland

Housing Queensland failed to provide safe Housing for their tenants at 69 Alice Street BIGGENDEN 4621. Housing Queenlsland Qbuild and contractors working for them have failed in their duty of care with negligence.

The complex at 69 Alice Street consists of 16 units in a duplex setup. It is currently managed by the Dep Housing Bundaberg which is over an hour away from Biggenden. Staff visit the complex anually once only for inspection day.

The complex is home to 16 duplex units of low income marginialized tenants. All are pensioners, many aged low income marginalized and disabled as is all other tenants disabled, some with dementia. For example Dave MC Connell 81 unit 6. He is deaf and prone to wander around knocking on other residents door to show them his 1970 pension card, over and over again.

Today he was panicking because contractors illegally knocked on his door and demanded he empty his shed within two hours or it would be bulldozed and demolished. Today he was screaming at his son that unit 16 where his shed things were stored, had stolen his items. He does not know what this construction is taking place outside his door. I and other residents are worried he will wander and fall or walk in front of the trucks that are going in and out of the complex all day without safety go stop people.

There is no warning signs to avoid. Only cyclone wire. Old Dave, who many residents calls Pops, thinks he is being kept prisoner as he is not allowed to go out his back door, there is cyclone wire there. His yard is blocked off with no warning and no permissions were granted or dave informed in a way he can understand by housing..

Robbie unit unit 7 is in his 80s and walks straight past the current construction to get to his car. This is dangerous. There are no warning signs and trucks all day.

These trucks and the contractors cars travel over the speed limit in the complex.

All day we are assaulted by the sounds of jackhammers and construction noises, once again this is an over 55s complex which is illegal and discriminatory as housing does not have the certificates or approval for this under the aged care and disability acts but yet refused under 55s from being residents. Bryce 33, in unit 5 had to wait more them 3 years to be allowed to stay as carer for his father. Housing are blocking people carers from residing who are under 55 which is basically an impossibility due to rules of lifting patients.

Dace from Unit 6 young Dave (dickie) does not know whether he can stay or not housing has not spoken to him about that in a way that he can understand. Housing has told other tenant that Dave is there illegally. He has been here 5 years.

We had no warning and were not told of the major contraction until the 8th pf may, even then we were banned from looking at the plans.

As disabled and aged residents we had the rights to be told in a fair manner exactly what is going on with our homes. The disabled and aged residents have been discriminated against on a vast scale, as has the two religious tenants in number 4 and 12 who are being told that the gardens they lovingly built and dedicated with their religious rites are to be demolished without consultation just illegal orders. The tenants do not know there rights, have not been informed of their rights or there rights to advocacy and to be treated with respect and dignity.

Under the Residential Tenancies act regarding major construction the lessor is supposed to wait under tenants leases are ended.

Disabled and aged residents had the right to be accommodated elsewhere with their pets under housing Queensland’s duty of care which they have been neglectful in.

Housing Queensland and Qbuild under the same duty of care have been negligent by destroying disabled tenants religious shrines and gardens and refusing three times to satisfactorily assist to remove without damage items to a safe place. Housing Queensland under Rules of Entry and right to quiet enjoyment were illegally trespassing when tenants personal property has been demolished.

Contractors acting under false information have actively destroyed tenants belongings.

Contractors and housing has bullied tenants stood over them and threatened to have their items bulldozed which they end up doing

Contractors qbuild and housing Queensland have entered a campaign of conspiracy to pervert justice against the few tenants who have spoken up. Both Qbuild and Housing Queensland have breached privacy laws and created blockages contrary to freedom of information laws and codes of practice of Queensland government.

Transparency Accountability and Privacy Ethics

Dep of Housing has displayed deceptive Business Practises which has developed into Negligence with a broadbased Failure to balance the transparency of their actions with privacy laws and have instead used and abused those arches and principles to further their agenda of devious secretive illegal actions.

Disability Act Queensland  <–Download here, Under Disability laws and Aged Care Acts, people fitting under those classifications have the right to be furnished with information in a way that is tailored to make it easy for the citizen to communicate and comprehend.

Under Privacy Laws and acts of Queensland, Information is not to be shared. Housing Bundaberg has flaunted those privacy laws at the cost of transparency and accountability. An example is when residents ask questions such as “why does Dave in unit six have a garden shed” the reply will always be and is “the department is not at liberty to discuss another tenant” “under privacy laws we cant discuss other tenants” and yet their own policies state that Hiusing Queensland will deal openly with transparency with their clients and the community.

These two principles clash in opposition and are open to abuses of the system and deceptive practices such as Housing Queensland Bundaberg Office has undertaken.  A Fair and Equitable Business Practise has not been undertaken.

On the 8th of May this was in full display. The residents were expecting as per the letter dated 2nd May an open meeting where questions would be raised and answered. Where everyone could be on the same page.

That letter says nothing about individual Meetings. This is a tolerance paradox that breeds intolerence.

All the renovations are external and on the whole effect the entire complex. All the residents had a right to know what is going on for their units and well as other units and the whole complex changes.

By creating such a deceptive narrative, Housing Queensland has crreated a situation of mistrust and suspicion that borders on paranoia between tenants and within themselves. Housing has purposfully played one tenant off another, has ignored information that contadicts their narrative. Housing Queensland has established a magnificent Panem et circenses and then turned on residents with a blank “Not my Monkeys not my circus”

There is nothing to little that is a privacy issue or issues that would be subject to privacy acts regarding the renovation and informing residents. Instead the freedom of Information stream should of been promoted with open dailogue to avoid any deceptive business practises.

 

Complaint Regarding Garry Abusing Me From Unit 10/69 Alice Street

 

Incident at 69 Alice Street Complex  Friday 21st March 2025

1, I called Housing Bundaberg about this incident at 4 05 Pm 21st march 2025. stated at the time I wished to make a formal complaint and wished to find out who authorized Garry to act of behalf of Housing.

2, I called Biggenden Police and left a message asking for an officer to attend and to call me back. I am still waiting on any action from this. I have been ignored by the biased local officer.

3, Housing Queensland  has not responded to me as of may 27 2025 at 4.27 Australian Eastern Time as requested about this serious and criminal incident which has left me in further danger from Garry in unit 10 and his girlfriend, the new resident in unit 1 who has been abusive to me 2 times now.

4, I am led to understand that both Garry and Chris in unit 3 have made frivolous and vexatious complaints on a false base to Queensland police and Queensland Housing, perverting the course of justice and further slandering me and my reputation. Further information a conversation between Chris 

4, I believe that Housing Queensland and Garry unit 10, Chris unit 3 and Queensland police have conspired to cover up illegal actions of Queensland Housing and Garry from unit 10

I am writing to complain about an incident here at 69 Alice Street Biggenden. This incident was caused by an illegal decision by Housing which put me into direct danger and has seen me abused and pushed around by a resident stating that housing has put him in charge. You had no right to set one resident and give him power over other residents. This goes against every code of government conduct.

This is a man well known to be abusive towards women and a disgusting decision by housing that has now left me unable to leave, go outside with house without intense fear and stress This incident has extremely damaged me.

Being abused by the resident in number 10 Garry has triggered my ptsd and I have sat here and cried for three days, terrified.

This is so bad.. I am angry and so hurt that my own government not only failed to protect me but put me in the direct line of fire in the first place by putting a self admitted bird killer misogynist in charge of a skip bin.

The incident – simple truth no embellishment no lies

On friday March 21 in the late afternoon, I was in my garden working and playing with my animals and noticed a skip bin delivery driver talking to Garry in number 10 for about 20 minutes that I saw, longer as this following incident happened about 15 minutes after I went inside. while they were talking I looked up from what I was doing to see Garry pointing at me and saying something to the delivery driver. This is nothing new I am constantly denigrated and ridiculed by Garry since I complained to RSPCA when Bill from hunit 13 poisoned my dog, about Garry indiscriminately killing the local birds with a slingshot. He admitted this to me and showed me the slingshot and marbles. and that week, dav from number 6 bryce from number 5 and myself picked up about 10 dead birds from the ground all with a hole or damage from a projectile such as a small marble. We have photographs of the birds.

Garry lied to RSPCA and deflected and told RSPCA instead that nitro was scaring the horses. I still ask what Nitro has to do with killing birds with a slingshot. This was a weak and false deflection guilty tactic from someone with no grounding or base of truth. Nitro does not scare horses he was raised with them, he stays home inside with me and doesn’t wander and I still do not understand what nitro had to do with Garry killing birds for target practise fun.

I just accepted it and moved on, two years later, Nitro is dying of cancer from the snail bait from Bill in unit 13 that he mixed with italian sausages and bacon to attracts birds and cats, our bird population dwindles faster than breeding season comes around.

I am polite to Garry and have spoken to him when others are around since that time. While not friendly sit around for drinks type of thing I would say hello.  We have sat with other residents together with no incidents

Until Friday when it was very apparent that power and control in Garrys hands are deadly. I am a single woman weighing 50 kilos and I am very tiny at 5foot. I have no protection, no man around to step in if someone does something wrong.
On Friday I came inside and then later took some scraps out for the chickens as Garry was standing with Chris, his mate from number 3 next door to me.

They were watching/overseeing the skip bin being out in. I was rather perturbed, It was going in less than 2 metres away from the bbq and

it was dave birthday from number 6 the next weekend, we always have a bbq for his birthday in the pergola

and I have my friend coming tomorrow from burrum heads lunch and we sit in the pergola in the shade. YUCk next to a skip bin people have put food scaps in? a whole complex and that is where it is going ?

SO I said nicely as I walked up, who’s idea was it to put it here next to the bbq.

that is all I said,

I was not angry I i was my normal calm self. I spoke in normal voice raised slightly to be heard ove rhte truck reversing noise next to us.

Garry spun around went bright red and almost ran up to me standing over me, his face inches from mine, spitting all over me as he screamed in my face. “I decided to put it here, I am putting it here. I am in charge of all this. Now fuck off you little cunt”. He was screaming in my ear and my hearing has now declined from his screams less than 3 inches from my ear.

I was shocked, I couldnt understand how this could happen, get screamed at and abused. what a stunning contrast between the garry that slinks past my home and this angry man . he was so angry his body was all tensed up and his fists were clenched. I looked over at Chris for help and he turned and faced the other way.

The truck driver was still putting the skip bin in place while this was happening. I looked at Garry and said “please don’t, you have no right to speak to me like that i just asked a question.”

Garry took his fist back and stepped towards me again and i was scared he ws going to hit me, he is a big man and he came up again in my face with a crazy mad look in his eyes and screamed i told you i am in charge housing put me in charge. I will do what I want now fuck right off back in side where you belong you littlecunt.

I took a step back and he motioned with his hands in a get away motion and he screamed again now fuck off im in charge of this and took a step back towards me.

I walked over to where Chris was, as he had turned away while I was being abused by his newly minted buddy mate.

Garry and richard in number 3 sit at richards place out the front facing my place of an afternoon and they just stare at me every time. It is very disconcerting, makes me very uncomfortable as they make sure they are directly facing my front of house and i do not stay outside long when they are there. If i drive in or out or walk past they stop whet they are saying and in unison all turn face me and stare until I am out of sight, i have turned back at times to find them still staring at me. Chris has now joined them and asll the three of them do is stare at me and stare and shake their heads

Since January I am too scared to go outside.

I said to Chris, what planet has a reality of someone getting abused like that for asking a question Chris? what part of right was any of that Chris. Chris looked from me to Garry who was acting all very important over closer to the bin. Chris said “housing put Garry in charge maggie, nothing I can do about it”. I said Chris that doesnt give him the right to speak like that. Chris shrugged, said well he is in charge, folded his arms and turned and walked over to Garry.

I stood there in shock and as Chris got to Garry, Garry shook his fist again at and yelled you heard now fuck off inside. I yelled back ay him as I was close to my door where he couldn’t hit me and I ssid fat lot of good you are in change putting a bin next to a bbqy Garrys n charge. they put a bird killer in change..

The skip bin driver just stared at me after being fed the tired narrative of me being a trouble maker.

i came inside and called the housing office. I was shaking, so stressed and shocked. I was dismissed and ignored and washed over with whiteout, I have not had a follow up call from housing to enquire or find out what happened or how I am, I am a mess by the way. I am still sitting here bombed and wondering how the hell this happened and was allowed to happen. and I have to see garrys smirk as he stares at me everytime he see me. This is disgusting. Abuse is ignored because they seem like ice benign people.

I made a complaint that day and have not heard back since.

 

Breach Notice Rules of Entry Not Adhered To

192 Grounds for entry
(1) The lessor or lessor’s agent may enter the premises only—
[s 192]
Residential Tenancies and Rooming Accommodation Act 2008
Chapter 3 Rights and obligations of parties for residential tenancies
Part 3 Lessor’s right of entry
Page 130 2008 Act No. 73
(a) to inspect the premises; or
(b) to make routine repairs to, or carry out maintenance of,
the premises; or
(c) if repairs or maintenance have been made or carried out
under paragraph (b)—within 14 days after the
completion of the repairs or maintenance, to inspect the
repairs or maintenance; or
(d) to comply with the Fire and Rescue Service Act 1990 in
relation to smoke alarms; or
(e) to comply with the Electrical Safety Act 2002 in relation
to approved safety switches; or
(f) to show the premises to a prospective buyer or tenant; or
(g) to allow a valuation of the premises to be carried out; or
(h) if the lessor or agent believes, on reasonable grounds,
the premises have been abandoned; or
(i) if the lessor or agent has given the tenant a notice to
remedy a breach of the agreement that is a significant
breach—within 14 days after the end of the allowed
remedy period, to inspect to ascertain whether the tenant
has remedied the breach; or
(j) if the tenant agrees; or
(k) in an emergency; or
(l) if the lessor or agent believes on reasonable grounds that
the entry is necessary to protect the premises or
inclusions from imminent or further damage.
Example of entry in an emergency under paragraph (k)—
to make emergency repairs to the roof of the premises
(2) In this section—
significant breach, for a notice to remedy breach, means a
breach relating to any of the following—
(a) using the premises for an illegal purpose;
[s 193]
Residential Tenancies and Rooming Accommodation Act 2008
Chapter 3 Rights and obligations of parties for residential tenancies
Part 3 Lessor’s right of entry
2008 Act No. 73 Page 131
(b) the number of occupants allowed to reside in the
premises;
(c) keeping a pet on the premises;
(d) another matter, if the reasonable cost of rectifying the
matter exceeds 1 week’s rent for the premises.
193 Notice of entry
(1) The lessor or lessor’s agent may enter the premises under
section 192(1)(a) to (i) only if—
(a) the lessor or agent has given notice of the proposed
entry (the entry notice) to the tenant; and
(b) the entry notice is in the approved form; and
(c) the entry notice is given—
(i) for an entry under section 192(1)(a) if the tenancy
is not a short tenancy (moveable dwelling)—at
least 7 days before entering the premises; or
(ii) for another entry—at least 24 hours before entering
the premises.
Example for another entry under paragraph (c)(ii)—
If the lessor or agent hands the tenant an entry notice at 2.30p.m.
on a Tuesday, the lessor or agent may enter from 2.30p.m. on the
Wednesday.
(2) An entry under section 192(1)(k) or (l) may be made without
giving the tenant notice of the proposed entry.
(3) Despite subsection (1), the lessor or agent may enter the
premises under section 192(1)(b), (d) or (e) without giving the
entry notice if it is not practicable to give the notice because
of—
(a) the remoteness of the premises; and
(b) the shortage in the general area of the premises of a
suitably qualified tradesperson or other person needed to
make the repairs or carry out the maintenance.
[s 194]
Residential Tenancies and Rooming Accommodation Act 2008
Chapter 3 Rights and obligations of parties for residential tenancies
Part 3 Lessor’s right of entry
Page 132 2008 Act No. 73
(4) Also, despite subsection (1), for premises that are a site only,
or a site and a caravan, or a site and a manufactured home, in a
moveable dwelling park, the lessor or agent may enter the site
under section 192(1)(b) to carry out maintenance of the site
without giving the entry notice if—
(a) the agreement states—
(i) the frequency with which the entry is required for
carrying out the maintenance; and
(ii) the conditions under which the entry may be made;
and
(b) the entry is made under the agreement.

The Farce Around The “Contractors” Sent to Move My Items That I Did Not Want Moved

I recieved a call from housing saying they were sending someone to move my items. I was confused what had to be moved and why no one explained anything to me.

I was told they woulkd be coming on the thursday. i did not recieve a notice of entry for this.

I rang/messaqged the number i was given by housing on the thurdsday morning just after 5 am as i was verfy sick thst day and couldnt not function properly.

The conversation is postged below. I felt under pressure to accept them coming that day with the veiled threat I would be in trouble off housing.

They arrived around 8 am which was way too early for me as can be referenced by the messages.

I believe the name was Shelleys Cleaning Services but do not quote me on that, I heard him yell it once when he was at my door and i dragged myself, double over in agony to see him.

I explained how sick I was, i was having a really bad reaction to some food I had eaten and had already passed out in the bathroom from the pain. I did not want anyone around my home that day.

It was still so early but he had really imposed on me via text message and I felt if I hadn’t agreed to his demands of “today’ then i woujld of got yet another bad report in at housing.

Here is the morning text messages when i message him early to let hm know how sick I was and could we make it later in the week,.

I showed him where the pile of rubbish was to take to the tip.

The both of them had soon cleared that and i watched him move on to where I had an old wood bed frame I was going to use as lattice work for the next bit of my garden.

He picked it up and thew it into the ski trailer and began to put my blue plastic drums I had bought from Dilarnil  for 25 dollars each into the skip. I told him to hang on, I said that’s not rubbish.

He was standing up on the trailer and began yelling at me which terrified me, I was bent over in so much pain and could hardly stand up.

The woman stood there with her hands on her hips staring at me as he kept picking things up and said: Its all got to go Margaret” “other wise housing is coming in next week to bulldoze the lot”.

Thst stunned me that he was threatneing to destroy my belongings I said no they are not none of that it rubbish I need it moved not thrown out.

He came right up to me and said Margaret it is all rubbish it ALL has to go Margaret and swept his arm around and pointed to all my belongings in the yard for my garden build and paint studio.

Look at it it is all rubbish Margaret. My vision went darker and I shrunk a little more,. By now all i wanted to do was to crawl in bed for a  week and cry.

I was shaking from being yelled at, I was confused and couldn’t understand why he was so vehement and angry and yelling and so insistent and harassing me about throwing ALL my stuff away. He kept on saying housing is coming to bulldoze the lot.

I was near my garden that I had build and I was so dizzy from lack of electrolytes that i held on to the frame and said no, you are not going to throw my things out.. might be shit to you but its my shit.. please take all of my items out of your trailer and put them back and then you can leave please. I dont want you here after abusing me and your threats I told you I was too sick today and now I feel so much worse

He kept wanting to talk over me but i was too sick to engage, so I just said please leave and i walked up the back of the units to Daves in number 6 where I felt safe and sat there and cried.

When I left Daves I couldnt see their trailer, i thought they had gone. I was on the way to barbara’s unit when I saw then next to the skip bin beside unit two. The woman was in the man’s arms as if being comforted and they both gave me evil looks.

I scuttled inside and laid down and tried to sleep feeling so sick and distressed. I was so sick at the time I was down to 45 kilos.

A few nights later i walked past the skip bing to toss some rubbish in it when i saw a glimpse of what looked like a scarf my mother had knitted me before she died.

I climbed into the skip bing and crawled down to it seeing it was indeed a scarf my mother had knitted which was ain a box in the yard to be moved safely. I then pulled seversal boxes of items and many many loose items that belonged to me out of the skip bin that were not rubbish but had been treated so carlessly by the contractors. I am not sure if anytrhing is missing and has been taken by the contractors other than what i found in the skip bin because I do not know where any of my items are now.

Ethics Act Breaches

thical Business Practices:
The Code of Conduct also extends to ethical business practices, requiring public servants to:
  • Ensure the appropriate use of public funds and resources:

    This includes avoiding misuse of public funds, property, and facilities, and ensuring that all resources are used for the public good. 

  • Manage gifts, benefits, and hospitality in accordance with agency policies:

    This helps to maintain public trust and avoid any appearance of impropriety. 

  • Be aware of potential conflicts of interest:

    This includes disclosing any potential conflicts of interest and taking steps to avoid or manage them. 

  • Maintain professional relationships:

    This includes treating colleagues, clients, and members of the public with respect and courtesy. 

  • Ensure appropriate community engagement:

    This includes consulting with the public on policy development, raising community awareness about public issues, and responding to public concerns. 

  • Comply with relevant legislation, policies, and guidelines:

    This includes complying with all applicable laws, awards, and agreements, as well as whole-of-government policies and standards. 

  • Act in accordance with agency policies:
    This includes adhering to the policies and values of the employing agency

DISABILITY SERVICES ACT 2006 – SECT 31 Raising and resolving grievances

DISABILITY SERVICES ACT 2006 – SECT 31

Raising and resolving grievances

31 Raising and resolving grievances

Services should be designed and implemented to ensure that appropriate ways exist for people with disability and their advocates to raise grievances about services and have them resolved

  1. Standard 1: Rights.
  2. Standard 2: Participation and Inclusion.
  3. Standard 3: Individual Outcomes.
  4. Standard 4: Feedback and Complaints.
  5. Standard 5: Service Access.
  6. Standard 6: Service Management.

Token Lip Service – Dep Housing QLD breaching own guidelines on Disabilities

Token lip service" refers to a superficial expression of support that lacks genuine commitment. Tokinism refers to the practice of making a token effort to include members of a minority group in something without any real intent to adress the underlying issues of inequality or discrimination.  Lip Service means giving words of support without actually backing it up with actions. It's a form of insincere agreement or commitment. In essence, "token lip service" means someone is saying they support something, but their actions don't match their words. an action or gesture that appears to support a cause or group but is ultimately insincere and doesn't lead to any real change or action.

Housing principles for inclusive communities

People should have choice over where they live and who they live with.

Housing should not only be safe, but:

  • easy to adapt to meet changing needs
  • access
  • navigate
  • visit
  • live in.

To help achieve more inclusive communities for Queenslanders, we’ve co-designed 4 housing principles:

  • rights
  • choice
  • control
  • inclusion.

Through these principles, we aim to significantly improve the lives of people with disability and older people who face greater barriers in accessing safe, accessible and affordable housing, and to ensure they have a voice in their housing and living arrangements.

While developed with people with disability and older people in mind, these principles have application for all Queenslanders when it comes to housing design and service delivery responses.

The housing principles provide practical advice for many people, including:

  • people with disability
  • housing and homelessness providers
  • support providers
  • allied health professionals
  • architects and designers
  • builders and construction workers.

Using these principles will help ensure that a person’s house is their home.

The 4 principles

1. Rights

People with disability and older people have the same rights to housing and assistance as people without disability and are encouraged and supported to exercise those rights.

Housing needs to:

  • be designed for people across a range of ages and abilities
  • allow people to ‘age in place’ and live in their home through all stages of their lives, as their needs change
  • provide for family and friends to visit, regardless of their age or disability
  • ensure people with disability can access the same housing opportunities as people without disability and are not obliged or coerced into a particular living or shared housing arrangement.

2. Control

People with disability and older people have different organisations providing their housing and support. This separation of provision ensures greater housing security and safeguards.

Housing needs to:

  • ensure no one organisation has undue level of influence over a person’s life
  • enable a person to choose their disability support provider and change their support arrangements without this affecting their housing and vice versa
  • ensure residents are empowered to exercise tenancy rights over their home
  • be a person’s home and not a workplace for paid service/support staff.

3. Choice

People with disability and older people have choice about where they live, who they live with, and who comes into their home and when.

Housing needs to:

  • be promoted through various channels so people with disability and older people can make informed decisions about the housing solution that best meets their needs and preferences
  • involve people with disability to have a say about their housing and living arrangement and exercise choice about who provides their supports and when
  • reflect individual circumstances, including cultural and geographical/locational preferences
  • leverage various funding sources to maximise innovative, viable and affordable housing solutions across various housing types (social housing, private rental, owner occupation and specialist disability accommodation).

4. Inclusion

People with disability and older people have access to suitable housing that is safe, accessible, provides them with pathways to independence, and enables their social and economic participation in the community.

Housing needs to:

  • be a person’s home, not a facility, and reflect the overall typical design and layout that is found in the community
  • be part of the community and close to transport, leisure, amenities and services creating diverse and inclusive communities
  • encourage a mix of residents with and without disability within a housing development or apartment block, avoid high density of people with disability and an alternative to group home models
  • use principles of Universal Design and include assistive technology where appropriate.

Consultation about the principles

In 2022, we consulted with older people, and people with disability and their families, to better understand their housing preferences.

People with disability and older people told us that they:

  • want ordinary, affordable, accessible, secure and well-located housing in the same way as Australians without disability
  • aspire to own their home and want greater housing choices, including affordable rental options
  • support the adoption of universal housing design in new private sector developments
  • want alternatives to, and pathways out of, group homes or facilities
  • need assurance that they are not under threat of losing their home, and have long-term housing stability to enable them to engage with the community
  • don’t want the same organisation providing both their housing (including tenancy management) and support
  • want to live independently for as long as possible.

Development of the principles

We worked with Queensland Government agencies, Griffith University, National Shelter and the Queenslanders with Disability Network (QDN) to develop the principles.

The principles align with the intent of the:

The principles apply to mainstream housing responses, as well as specialist disability accommodation.

While we developed the principles with people with disability and older people in mind, they can be applied to housing design and service delivery responses for all Queenslanders.

More information

Contact us

Email: hhsdisability@housing.qld.gov.au

The Birds of Biggenden Bird Breakfast Bar

on the 8th of May 2025 I was in a conversation with qBUILD and Housing Queensland trying to get some honest straight answers about my unit and the complex and the renovations forced upon12 units. I was told that the trees were being demolished to make way for a letter box. I wa disgusted, those trees are a large part of my life my joy and peace.

From the beginning of the renovation saga there has been no consultation, nor transparent information flow between myself and Housing Queensland

Our complex of 16 duplex units is owned by Queensland Housing and utilized as a senior 55s and over low income accommodation.

The units are the first property entering Biggenden from the ISIS highway and are surrounded on three sides by green golf course and a small forest. It is very quiet and secluded with the sounds of hundreds of species of Australian native birds in the trees and skies.

Biggenden is situated in a geo-rich gold and magnetite mining resource the mountain valley just overt an hour from the coast. Mostly rural and semi rural property and national park surround the village of 700 people.

Due to specific environmental factors and features, Biggenden is an integral component of the avian migratory and breeding routes of Australia and south East Asia..

From 2021 December when i moved into my unit until now I have recorded hundreds of hours of educational and informative video footage featuring a wide variety of Native Birds in their natural environment around my home. The two bottlebrush trees at the font of my unit are a magnificent floral standout display feature of these videos.

These videos are shared to my followers and fans. This started about ten years ago now after I posted a few videos of Australian nature onto my “MeanwhileinAustralia.com and “MeanewhileSomewhere” pages and found my international following of fans shot up overnight to over 100000 fans on some of my pages and groups. I do not create these videos for monetary gain, they are a free educational resource and knowledge base for international viewers to get to know me and the amazing Australian Ecosystem and all it contains within ir’s breath. Many of my fans have followed me actively since 2007 on Myspace where i created many wonderful popular characters based on “the australia I love” such as Soutrh Pole Santa and The Drama queen

I have worked actively in wildlife rescue and rehabilitation since I joined WIRES in NSW in 1996. I underwent regular training and completed many advanced courses, specializing in Macropod Foster Care, Avian Care and reptile and raptor care.  Over that 30 years I have participated in the rescue rehabilitation and release of hundreds of Australian Native Animals and birds.

I moved to Queensland in 1999 and opened Computer and tech support services Stores and continued in my role of Wildlife Rescue and Education alongside raising six children and being widowed three times. Animals and Nature are of prime importance and a steady integral part of my life.

One name I am Known by here and In Hervey Bay area is “The Bird Lady.  Avian Rescue is my heart, Since I have been here at MountainView I have rescued many birds.

This includes a rare Kestrel, magpies, rainbow lorikeets, honeyeaters, frogmouths and kookaburras.

ReTraumatized Long Term Domestic Violence Survivor

Twice in the past three years heee at Mopuntain View I have been subject to Domestic Violence.

I had applied and been approved for two bedroom accomodation and I rang Housing when numner 16 became available and was told I would be assessed for that unit.

The next day I was called by the same member of Housing Bundaberg to ask me who I would be putting on the lease. I was confused as I had been approved for 2 bedrooms, no one else.

I had waited months for the transfer and because of the setup and lack of privacy of my current unit I could not hire a carer for over night stays. So I decided to wait until a unit came available so I had the extra room for a hired carer to stay.

I said that to the woman from Housing. She snapped at me and sdated that there had to be someone else on the lease. My youngest daughter was visiting so I just said her name as she would be able to help me.

The housing worker asked me how old she was i said 19 and the worker said no she is too young she cannot be at the complex, her boyfriend was 42 so I said his name and once again the housing worker replied that he was too young.

I said well David in number 6 is 46 and Bryce in number 6 is 30 she answered “they are not supposed to be there”

I said cant I wait until I get a unit first and then hire someone. i cant if I do not have the accommodation suffient with private space.

She answered no I need someone on the lease.

I was puzzled and confused.

I Could not get a unit until I put my carer on the lease and I could not get a carer unless I had that lease signed and guaranteed. I felt frustrated and setup by housing. I was given an impossible task and setup to fail.

The Department of Housing it playing a double game, They have stated that I could not have a younger person here at the complex as my carer, leaving me to find a carer that is restricted to age 55 and above which is impossible as they need to lift me.

It is also illegal because this is not a designated retirement complex. If it was still designated aged care like the signs to the units and google maps states, Housing would be bound by the retire

a week later Richard Steel moved in. He needed a washing machine and drier so I gave him mine as i share a lundry with them in it.

He said to me oh man i landed on my feet. I didn’t even apply for housing. Our caravan park closed and they came and gave us all housing Me and gordo were goin to get a place together up north yeppoon way but when Housing came in we went stuff that when we heard how cheap. They said to me we have this two bedoom at Biggenden do you want that. I didnt know where Biggenden was and they told me so I said yeah.

When Richard told me that, my chest got tight and I went dizzy, I FELT SO BETRAYED BY HOUSING BUNDABERG. That was my chance to get a carer and help gone in an instant of bias.

Not long after I stopped in at Maryborough housing and talked to Sue.When I told her what happened.she told me that it was wrong adivce to me from Housing Bundaberg and she could not understand it. If I had been approved for medical reasons then there was only me needed on the lease.. she said “We do that all the time” I had a spell of illusion weaved by Housing Bundaberg who had lied and decieved me then thrown it in my face by leasing the unit to a single guy who had not applied for the Biggenden Area.

I have never picked up from that, it was the start of a horror time. I became deeply depressed. I was shut inside my unit and unable to get a carer.  I put on weight and got sicker and sicker.

While I was in hospital I lost use of my legs, I had seizures for the first time in my life and yet this was denied to me, I lost control of my bladder and bowel and I lost the ability to speak clearly.

My family were worried about me but I was isolated in Bundaberg. Shortly after  my friend Eve called me to tell me she was coming to see me. She grabbed me and put me in her car and drove me home ot my place.

I lay there at home for week befoe i could walk and talk again.  I could barely move and each time I did move I would damamge my back again and be unable to move for weeks.

My daughter ended up coming out to care for me as I could not get out of bed to go to the toilet most nights. Earlier in 2022 I had been in Bundaberg hospital for a month with severe spinal issues. I have foreminal Stenosis in C6/7 and L5/6 and my IGE issues cause muscular skeletel issues such as tears and sprains of ligaments cartliage and muscle. This causes a depletion of electrolytes and other required minerals.

I was unable to move and the unit was so tiny and cramped with two people and her boyfriend would stay too. I was powerless, a shell of myself without the accommodation to help my etreme needs. The betrayal by housing was thrown in my face each time I would be in my room and someone would come in and switch lights on to use the toilet.

It got me more depressed. My daughters boyfriend self harmed in the most violent ways. He like to do it in front of me because he knew that my soul was of a nature’s child. He would look me in the eye and smash his head into the door next to me, leaving his head intent and torn panel. He would crush a glass in his hand then flick the pieces, which were covered in blood  all over the room and ceiling.  blood! that is all I saw everyhwere I looked and when I shut my eyes I would see him harming to get my reaction. he would scream, kick my animals drag me out of bed late at night and force me to drive him to the bay. He tried to tear the steeering wheel out of my dughters handds on a  bend, he held a kife on me as I was driving and he ordered me to take him to my older childrens home so he could “run through the house and bash them” I ended up escaping from the car in front of Hervey bay police station and ran inside.

I was placed in a refuge as he and my daughter were now threatening to kill me. I was desperate to have my carpet to be taken out as well please as the constant  wet carpet from the contrator leaving the tap pipe open, and the leaking roof, my dog had been left in the house for three days while I was in the refuge. I couldnt have anyone come to the house and I should not have been left in the house and to this day I cant have anyone in that back room as it is a biological hazrd. I contacted Housing and asked for help. I told them at this time and many others that I needed help to get my  ndis filled out and i needed help as I was in such a bad psychological asnd physical state i couldnt walk in the front room and I still to this day get flashbacks of the blood and the violence and the horror I suffered.

Housing said they would get the walls cleaned and holes filled asnd carpet cleaned. I begged them to rip the horror carpet up that i had been dragged over many times when i was being dragged out of bed in the middle of the middle to drive them somewhere. I said the carpet was a bio hazard and needed to go

Housing said no and they would get it cleaned. I said it couldnt be cleaned it was contaminated with human blood matter and dog faces and it was a health hazard. This was refused

Housing conrtractor came and replaced the smashed planels and he said he was contracted to clean the carpet.

Instead of hiring a professional steam cleaner to do my carpoet properly, to save money he went to foodworks and hired a britex cheap carpet cleaner and tried to clean the carpet. THIS .. this is standard for housing .. contractors skimming to get jobs done cheap. See The Attack of The Mower Men

After the dodgy brothers carpet clean, It was still filthy ands wet ands soon as he left all the ugy came up from underneath. It has gotten worse since that time and I have begged housing to remove it but they have said no.

The unit had been left swimming in water in Jan/Feb 2022 after the front room flooded and left my items damaged while i was in hospital. They took my outside tap off the fron of out unit in the middle and told me I would have to share Daves. *footnote
Chris is an venegful neighbour after I spoke to him about my missing underwear and wanting to massage me all the time. I am watched when I am in my garden thriugh thr curtains, I can see his shadow and it scares me i come inside. I have told housing this. I ws ignored. 

So housing put the cement block out the front with the stupid slope on it that stops water running away and actually leaves it pooled in the middle. Another cntractor told me he wanted to put a drain in but housing did it this stupid way.

A few weeks later Dave next door and I were walking out the back to inches of water from out back doors. When we would walk in our unit we would feel like we were swimming. and the walls bagen new cracks and the doors stopped locking. Housingf eventually came  and found out that the tap they had cut off of mine was still switched on and it had been running for weeks under our unit.

By this time my floor was sopping wet and cracks grew daily in the walls, the laundry began to separate fromthe building and the doors to laundry would no longer close. That was the start of our “drains issue” from then till now we have had to get plumber here for units 3 and 4 multiple times for the same issues. Our units would stink of sewerage and our toilet wouldnt flush and blocked up and spilled over many many many times.

Since that time we have had to get the locks readjusted every six months or so  as the unit moves so much they no longer lock. The laundry bricks have all split apart and Glen at the time told me that the building is falling away from the laundry.

 

Housing was fully aware of the compliance issues of units 3 and 4 at that time. See the video below.

Rules of entry – General tenancies (Queensland)

 Rules of entry – General tenancies

Rules of entry – General tenancies

The owner/manager must take reasonable steps to ensure tenants have quiet enjoyment of their rented home. This means the owner/manager must not interfere with the tenant’s reasonable peace, comfort and privacy in using the premises.

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The Residential Tenancies and Rooming Accommodation Act 2008 (the Act) is the main law that governs renting a place to live in Queensland. This fact sheet contains information on how the Act applies when an owner/manager wants to enter the premises.

The owner/manager must take reasonable steps to ensure tenants have quiet enjoyment of their rented home. This means the owner/manager must not interfere with the tenant’s reasonable peace, comfort and privacy in using the premises.

However, owner/managers have the right to enter premises to inspect them and to carry out maintenance and management tasks if they follow the Act’s processes. Limits apply to entry frequency after a Notice to leave (Form 12) or Notice of intention to leave (Form 13) is issued. For more information visit our Entry to the property web page.

Can the owner/manager enter if the tenant is not present?

Tenants do not have to be present for an entry unless it is a condition of an agreed entry. However, the RTA recommends the owner/manager enters at a time the tenant can be present.

What if the tenant doesn’t want the owner/manager to enter?

If a tenant doesn’t want the property manager/owner to enter, it’s important that they contact them before the planned entry to try and resolve the issue.

If a tenant refuses entry and a resolution cannot be reached, the property manager/owner can try to resolve the dispute using the RTA’s free dispute resolution service or submit an urgent application to the Queensland Civil and Administrative Tribunal (QCAT).

For what reasons can the owner/manager enter?

The owner/manager can enter the premises for reasons set out in the Act (refer to table). Notice must be given in writing on a form called an Entry notice.

The owner/manager can enter at any time without notice if the tenant agrees, but only at the time agreed to by the tenant.

The owner/manager can also enter at any time without notice in an emergency, or if there are reasonable grounds to believe entry is necessary to protect the premises from damage.

The amount of notice the owner/manager must give depends on the reason for entering the premises.

Reason Notice required
To inspect 7 days
To carry out repairs or maintenance 48 hours
To check repairs or maintenance has been completed as requested 48 hours
To check the tenant has fixed a significant breach* after being given a Notice to remedy breach (Form 11). Entry is limited to two weeks of the expiry of the Form 11 48 hours
To comply with smoke alarm laws 48 hours
To comply with safety switch laws 48 hours
To carry out repairs where the premises is remote and there is a shortage of qualified repairers None
To show a prospective tenant or purchaser the premises 48 hours
To carry out a valuation 48 hours
To check if the premises are abandoned** 48 hours

* Significant breach is a breach relating to any of the following:

  • using the premises for an illegal purpose
  • exceeding the number of occupants allowed
  • keeping a pet on the premises without the owner/manager’s permission, or
  • another matter, if the reasonable cost of rectifying the matter exceeds one weeks rent for the premises.

** For more information, see the Lease break, abandonment and goods left behind fact sheet.

What if the owner/manager is looking for another tenant or wants to sell the premises?

An owner/manager can only enter to show the premises to a prospective tenant:

An Entry notice must also be given allowing 48 hours notice of the entry.

An owner/manager may only enter the premises to show a prospective purchaser if a Notice of lessor’s intention to sell premises (Form 10) was issued before, or with, the Entry notice.

An owner/manager can only hold an open house or on-site auction if the tenant agrees in writing.

To help protect the privacy of tenants, photos showing a tenant’s possessions, for example in advertising, can only be used if the tenant agrees in writing.

There are privacy considerations and notice periods that must be observed in the event that a tenant ends their agreement due to Domestic and Family Violence reasons.

Entry by selling agent

The selling agent must give an Entry notice allowing 48 hours notice of the entry.

If the tenant does not know the selling agent, they can request written evidence of their appointment from the owner/manager before they agree to entry. Where an agent is not the renting agent, they must give an Entry notice to the tenant and a copy to the renting agent. They must also give the renting agent a copy of the Notice of lessor’s intention to sell premises.

Are there any limits to entry?

  • If a property manager/owner serves a Notice to leave (Form 12), or if a tenant/resident issues a Notice of intention to leave (Form 13), a property manager/owner cannot enter the property more than 2 times within a 7-day period.
    • The following grounds for entry are not subject to an entry limit during the 7-day period:
      • by mutual agreement with a tenant
      • to comply with the Fire Services Act 1990 in relation to smoke alarms
      • to comply with the Electrical Safety Act 2022 in relation to approved safety switches
      • if a property manager/owner reasonably believes that entry is necessary to protect the premises or its contents from imminent or further damage.
  • The owner/manager can only enter the premises on a Sunday, public holiday, or between 6pm and 8am with the tenant’s agreement.
  • The owner/manager renting or selling the premises must specify on the Entry notice a two-hour time period during which they intend to enter the premises. The owner/manager must enter the property during the stated two-hour period. They can stay in the property past the end of the two-hour period to complete the job. This does not apply to entry by other people such as tradespeople or valuers, alone or with the owner/manager.
  • The owner/manager must not allow a prospective buyer to enter the premises unaccompanied, unless the tenant agrees.
  • General inspections cannot take place more than once every three months, unless the tenant agrees. The owner/manager and tenant may also agree to less frequent inspections.
  • For entry to show the premises to prospective purchasers or tenants, reasonable time must have elapsed since the last entry for the same reason.

Are the rules different for moveable dwellings?

Except for the following situations, the entry rules are the same for moveable dwelling tenancies:

  • The owner/manager for a moveable dwelling tenancy in a moveable dwelling park may include a term in a tenancy agreement stating when and how they may enter the site only to carry out maintenance (e.g. to mow the lawn). When this occurs as per the agreement, an Entry notice is not needed.
  • The owner/manager for a short tenancy (moveable dwelling) may enter to inspect the premises giving 48 hours notice via an Entry notice.

How can the tenant dispute an entry?

If the tenant feels their right to quiet enjoyment of the premises is being breached, they should start by discussing this with the owner/manager. If this is unsuccessful, the tenant can give a Notice to remedy breach (Form 11) to the owner/manager.

Either party can request tenancy dispute resolution online via RTA Web Services, or by submitting a completed paper Dispute resolution request (Form 16) to the RTA. Conciliators at the RTA are impartial and do not advocate for either party. They guide the conciliation process but cannot make a decision on the outcome of the dispute.

Important: Help is available for customers who are unable to use RTA Web Services or post. Please call us on 1300 366 311 if you require urgent help to submit a Dispute resolution request form. Your options will be discussed on a case by case basis.

If disputing parties cannot reach agreement through conciliation, a Notice of unresolved dispute will be issued. The person who lodged the initial dispute resolution request may choose to apply to the Queensland Civil and Administrative Tribunal (QCAT) for a decision. Parties can also apply to QCAT for an urgent matter (as listed in the Act).

Further information

For more information contact the Residential Tenancies Authority.

Accessing RTA forms

The RTA’s forms can be obtained electronically or in person by contacting us