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Disability Service Plan 2022–2025
Department of Housing and Public Works
Version 2 January 2025
Department of Housing and Public Works
Disability Service Plan 2022–2025
Department of Housing and Public Works*
* As a result of Machinery of Government changes on 1 November 2024, the Department of Housing, Local Government, Planning and Public Works was
renamed the Department of Housing and Public Works (HPW). As a result, the functions of Government Procurement, Office of Youth and Office of the
Night Life Commissioner became the responsibility of HPW and the Local Government and Planning functions were transferred out of the department.
The department’s three-year Disability Service Plan (DSP) 2022–2025 has been adjusted to reflect the changed functions and remains focused on what we
propose to achieve. A new plan will be developed for 2025–2028.
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 2
The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If
you have difficulty understanding this document, you can contact us on 13 QGOV (13 74 68) and we will arrange an interpreter to communicate the report to
you.
Interpreter
www.qld.gov.au/languages
Department of Housing and Public Works Disability Service Plan 2022–2025 © The State of Queensland (Department of Housing and Public Works) 2024.
Published by the Queensland Government, January 2025, 111 George Street, Brisbane Qld 4000.
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Email: corporategovernance@housing.qld.gov.au
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 3
A message from the Director-General (as at 25 September 2024)
The Department of Housing and Public Works’ strategic priorities focus on providing more homes, more services and building greater resilience in our
communities—all supported by a connected and inclusive department committed to upholding and promoting the rights of people with disability.
Within our strategic priorities, we recognise the far-reaching impact of our work on the everyday lives of all Queenslanders. We also recognise the
responsibility we hold in ensuring that the planning, design and delivery of our work is inclusive of the communities that we serve.
At a whole-government level, under Queensland’s Disability Plan 2022–27: Together, a better Queensland, our department is committed to being part of a
coordinated approach to create real and lasting change through service delivery to people with disability.
Under our Disability Service Plan 2022–2025, our department’s collective actions demonstrate our progress and continued commitment to supporting people
with disability.
Our department is leading delivery of Homes for Queenslanders which will deliver more homes, faster as we work to build a better future for our state. There
is nothing more important than having a place to call home. It’s integral to our wellbeing and influences every area of our lives. For people with disability this
means having somewhere safe to live independently, where they can exercise their rights, choice and control over where, how and with whom they live.
In partnership with key stakeholders, we co-designed the Partnering for inclusive housing with Queenslanders with disability 2024–2027 to set a shared
pathway to inclusive housing solutions. This roadmap is underpinned by the housing principles for inclusive communities of rights, choice, control and
inclusion; and a human rights-based approach that aligns with international, national and state disability legislation, strategies and policies.
To deliver Homes for Queenslanders, and the critical services that we provide across the state, we need the right people working with the right support. Our
department’s commitment to Queenslanders is the same that we offer our workforce. Across the Queensland public sector, we are fostering inclusive
workplaces where people with disability are supported, feel safe in sharing their diversity information and where disability is not a barrier to success.
We recognise the power and value that comes from placing lived experience at the centre of design and decision making on matters that impact the lives of
people with disability.
We will continue to foster inclusion from within our department by removing barriers embedded in structures and systems to ensure that every person feels
respected, connected, included and valued.
Delivering these actions will result in better outcomes and an improved quality of life for our people and for our communities.
Mark Cridland
Director-General
Department of Housing and Public Works
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 4
Purpose
The Disability Services Act 2006 (the Act) provides a foundation for promoting the rights of Queenslanders with disability, increasing their wellbeing and
encouraging their participation in community life. The Act requires all Queensland Government departments to develop and implement a Disability Service
Plan (DSP) to make sure each agency has regard to the Act’s human rights and service delivery principles, and the government’s policies for people with
disability. DSPs aim to improve access to services across government for people with disability, including more coordinated responses.
Context
The international, national and state context is shown below.
Departments
State
National
International
United Nations
Convention on
the Rights of
Persons with
Disabilities
(UNCRPD) Queensland’s
Disability Plan
2022–27:
Together, a better
Queensland (QDP)
Disability Services
Act 2006
Queensland
Government
departments’
Disability Service
Plans
United Nations
Convention on
the Rights of
Persons with
Disabilities
(UNCRPD)
Australia’s
Disability Strategy
2021–2031
(ADS)
Disability
Discrimination Act
1992
Queensland’s
Disability Plan
2022–27:
Together, a better
Queensland (QDP)
Disability Services
Act 2006
Queensland
Government
departments’
Disability Service
Plans
United Nations
Convention on
the Rights of
Persons with
Disabilities
(UNCRPD)
Australia’s
Disability Strategy
2021–2031
(ADS)
Disability
Discrimination
Act 1992
Queensland’s
Disability Plan
2022–27:
Together, a better
Queensland (QDP)
Disability Services
Act 2006
Queensland
Government
departments’
Disability Service
Plans
International
framework to
promote and
protect the human
rights of people
with disability
Strategic framework
to implement
UNCRPD
Seven outcome
areas
Three-year Targeted
Action Plans (TAPs)
identifying specific
jurisdiction actions
Primary mechanism
to drive
implementation of
the ADS in
Queensland
Provides four
Building Blocks and
four Impact Areas to
structure actions
Three-year plans for
each department
Outline the actions
to be taken to
deliver the QDP and
TAPs and align to
the ADS
International
framework to
promote and
protect the human
rights of people
with disability
Strategic framework
to implement
UNCRPD
Seven outcome
areas
Three-year Targeted
Action Plans (TAPs)
identifying specific
jurisdiction actions
Primary mechanism
to drive
implementation of
the ADS in
Queensland
Provides four
Building Blocks and
four Impact Areas to
structure actions
Three-year plans for
each department
Outline the actions
to be taken to
deliver the QDP and
TAPs and align to
the ADS
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 5
Progress reporting
The department will report annually on the implementation of the DSP and contribute to a yearly progress report on the implementation of the QDP. The
department’s DSP will be reviewed every three years.
Related links:
Queensland’s Disability Plan
Partnering for inclusive housing with Queenslanders with disability 2024 – 2027
Our co-design journey: what ‘home’ means to people with disability
Australia’s Disability Hub
Employment Targeted Action Plan
Community Attitudes Targeted Action Plan
Safety Targeted Action Plan
Emergency Targeted Action Plan
Our Disability Service Plan
HPW’s DSP is structured according to the QDP’s four Impact Areas:
Our service
users
This impact area recognises that services must be inclusive of all people, as well as being safe and of high quality. Services must also
provide an excellent, person-centred user experience. This includes the development and delivery of disability services for First
Nations peoples, by First Nations peoples. It also includes understanding that people with disability have different levels of digital
literacy, access to technology and connectivity that impact on their inclusion. This impact area also recognises that many people’s
experiences as a person with disability are multi-layered and shaped by not only their disability but their age, sex, gender, gender
identity, sexual orientation, intersex status, ethnic origin or race.
Our people
This impact area recognises the subjective importance and value of social and economic participation by people with disability, a key
part of which is inclusive workplaces and workforces – this is integral to building the workforce participation of people with disability,
which will help build financial security.
Our places This impact area recognises that people with disability live in all regions across Queensland, meaning that all public places must be
accessible for people of all abilities.
Our communities This impact area recognises that the actions and activities of government and community-based organisations to deliver local
initiatives should be inclusive of the whole community, and the requirements of those in all regions. Queensland’s unique geography
and history makes it all the more important that our programs and services address the additional issues that people with disability in
regional and remote locations may face. These issues include access to appropriate healthcare and other services, workforce
development and training opportunities and the vast distances the people travel to participate in community activities.
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 6
Our service users — actions
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Identify and respond to risk and protective factors:
• Review of departmental policy and
procedure for identifying and referring
concerns when a person with disability
may be at risk of harm to ensure they are
evidence based and that service delivery
staff are supported to recognise, prevent,
and minimise abuse, neglect, and
exploitation.
Appropriate referrals are made, and action
taken whenever risk of harm is identified.
HHS – Service
Delivery
Safety, Rights
and Justice
1 year Safety Targeted
Action Plan
(TAP) – Objective
1 (S1.2)
Service accessibility:
• Support the Department of Child Safety,
Seniors and Disability Services by
promoting service accessibility and
assistance from lead agencies.
• Promoting the whole-of-government
position statement on sexual violence.
• All staff to complete the Recognise,
Respond, Refer mandatory online course.
Evidence of promotion.
Percentage of staff who have completed
training (target 95%).
CS — People &
Culture
Safety, Rights
and Justice
3 years Safety TAP –
Objective
1 (S1.5)
• Identify training that could be offered to
enable Housing and Homelessness
frontline, program, and policy staff to
improve responsiveness to people with
disability experiencing sexual violence.
Workplaces are better equipped to prevent
and respond to people with disability
impacted by sexual violence.
Evidence of workforce training (training
sessions/materials) on risk factors and
targeted, trauma-informed responses.
HHS
Design and deliver accessible digital services:
• Digital services and content (i.e.
information and communication systems)
comply with Queensland Government
All new digital services and content are
accessible, including accessible alternative
formats and transcripts and captions for
time-based media.
CS — Strategic
Communication
& Engagement
Inclusive
Homes and
Communities
3 years Australia’s
Disability
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 7
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
digital service policies, standards and
guidelines, and Web Content Accessibility
Guidelines 2.1 (WCAG) (AA level) in line
with Digital services policy timeframes, so
they are accessible and inclusive of all
users regardless of their ability and
environment.
Existing digital services and content are
progressively reviewed and updated, in line
with the accessibility requirements of
Queensland Government digital service
policy and timeframes.
Increase the number of existing digital
services that are accessible.
Provide an accessibility guide to build staff
awareness and support delivery of
accessible digital services and content.
Strategy 2021–
2031
Outcome Area:
Inclusive Homes
and Communities
– Policy Priority
6
Strengthen design of government service systems:
• Capture housing related issues, findings
and recommendations arising from the
Royal Commission into Violence, Abuse,
Neglect and Exploitation of People with
Disability to contribute towards
strengthening policy, legislative practice
reform.
People with disability in group homes and
congregate settings (including residential
services) have increased safeguards in
place.
Build upon the Queensland Government’s
approach of phasing out the Housing with
Shared Support program in public housing,
by supporting community housing
providers to transition away from outdated
legacy group home arrangements.
PPFN and CS -
Information and
Digital Services
(Service
Modernisation
Program)
HHS – Disability
Program
Management
Team
Safety, Rights
and Justice
3 years Safety TAP –
Objective 3
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 8
Our people — actions
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Inclusive recruitment and selection processes that
consider diverse candidates’ experiences and
needs:
• Enhance processes and practices
including:
– Utilise the tools and resources from the
Even better public sector for
Queensland strategy, actions 17 and
18.
– Deliver panel training that builds
capability to support inclusive
recruitment and selection.
Evaluation of initiatives undertaken to build
inclusive recruitment and selection
practices.
CS — People &
Culture (P&C)
Employment
and Financial
Security
3 years Employment
Targeted Action
Plan (TAP) –
Objective 1
Disability awareness training:
• All staff to complete the SBS disability
awareness mandatory online course.
Percentage of staff who have completed
training (target 90%).
CS — P&C Employment
and Financial
Security
3 years Community
Attitudes TAP –
Objective 2
Leadership opportunities:
• Encourage people with a disability to be
nominated for and participate in leadership
development programs and initiatives.
Increase in percentage of people with
disability in leadership roles.
CS — P&C Employment
and Financial
Security
3 years Community
Attitudes TAP
– Objective 3
Employee Network Group:
• Establish the Employee Network Group for
employees with a disability and their allies.
Level of participation and activity
undertaken by Employee Network Group.
CS — P&C Employment
and Financial
Security
3 years Community
Attitudes TAP
– Objective 2
People with a disability employee experience:
• Analyse the Working for Queensland
survey results for respondents who
Analysis of experience undertaken and
findings incorporated into the equity and
diversity audit report.
CS — P&C Employment
and Financial
Security
Annual -
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 9
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
identified as having a disability to inform
action planning.
Improve disability knowledge and capability of staff
through awareness activities including:
• Disability Action Week promotion
• Director-General and Diversity, Equity and
Inclusion Champion messaging
• Staff spotlights and storytelling Case
studies to showcase policy application and
inclusive practices.
Improved survey results.
Improved survey response rates.
Improved website metrics.
CS — P&C
CS — Strategic
Communication
& Engagement
(publishing
support)
Community
Attitudes
3 years -
Support the department’s Disability Champions:
• Demonstrate inclusive leadership and
progress commitments to address
inequities.
Level of participation and activity
undertaken by Diversity, Equity and
Inclusion Champion.
CS — P&C Community
Attitudes
3 years -
Mentoring program:
• Establish a mentoring program targeting
diversity groups including people with
disability.
Program participation numbers.
PW — QBuild Community
Attitudes
— -
Queensland Government boards:
• Promote opportunities for people with
disability to participate on Queensland
Government boards.
Recruitment processes for Queensland
Government boards within the
Department’s portfolio are promoted,
inclusive and accessible.
Queensland Government boards play an
important role in providing leadership,
direction and advice.
Having people with disability participate on
boards supports cultural and systems
change.
All Divisions
(ODG)
Community
Attitudes
3 years Community
Attitudes TAP
– Objective 3
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 10
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Diverse and inclusive board membership is
more representative of Queensland.
Emergency Information:
• Communicating with staff in an emergency
is important. Ensure staff emergency
information and warnings are accessible.
Emergency information and warnings are
accessible to staff with a disability.
CS — P&C Health and
wellbeing
Community
Attitudes
Ongoing Emergency
Management
TAP
– Objective 1
Our places – actions
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Housing is accessible and people with disability
have choice and control:
• Promote rights, choice, control,
accessibility and inclusion in housing with
support for people with disability:
• Co-design housing responses with people
with disability and peak and expert
organisations.
• Work with National Disability Insurance
Agency to assist Queenslanders to access
and maximise National Disability Insurance
Scheme packages and Specialist Disability
Accommodation.
• Work across government to deliver
integrated responses that increase the
Deliver on the commitments set out in
Partnering for inclusive housing (based on
an extensive co-design process, Partnering
for inclusive housing will see $55.9M
invested in improving housing outcomes for
people with disability).
Through a co-design process undertake a
refresh of the Housing Principles for
Inclusive Housing of rights, choice, control
and inclusion.
HHS – Disability
Program
Management
Team
Inclusive
Homes and
Communities
3 years Australia’s
Disability
Strategy 2021–
2031 –
Outcome Area:
Inclusive Homes
and Communities
– Policy Priority 2
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 11
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
diversity and supply of housing for people
with disability.
• Ensure a proportion of new social housing
is built in consideration of the department’s
standards for accessibility.
Crisis and transitional housing:
• House people with disability who are in
crisis and transition them into longer term
housing with on-site or mobile support.
Number of people with disability in crisis
accommodation.
Number of people with disability
transitioned from crisis accommodation to
longer term housing.
HHS Safety, Rights
and Justice
3 years Safety Targeted
Action Plan –
Objective 3
(S3.2)
Brisbane 2032 Games venues:
• All Brisbane 2032 Games venue (buildings
and precincts) briefs to clearly articulate
the requirement for venues to be
accessible, welcoming and inclusive
places.
All venue briefs state accessibility
requirements.
PW — Office of
the Qld
Government
Architect
(QGA); Major
Projects
Inclusive homes
and
communities
Ongoing -
Systemic advocacy to influence and inform staff,
customers and client agencies in relation to
accessibility for people with disability in:
• building and construction design
• utilising the Public Works Social
Procurement Framework
n/a PW — QGA;
Major Projects
Employment
and financial
security
Ongoing -
Accessibility Advisory Group:
• Participate in the Accessibility Advisory
Group for Brisbane 2032 Games design
and delivery.
Number of meetings attended. PW — QGA;
Major Projects
Inclusive homes
and
communities
Annual -
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 12
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Major capital projects:
• Consult with accessibility experts
throughout delivery of major capital
projects.
Consultations undertaken. PW — QGA;
Major Projects
Inclusive homes
and
communities
Annual -
National Construction Code:
• Ensure National Construction Code (NCC)
minimum standards are met/exceeded
through application of non-mandatory
Queensland Development Code NMP1.10
(QDC) for new public venue constructions
delivered by Major Projects.
Number of constructions incorporating
NCC/QDC requirements.
PW — QGA;
Major Projects
Inclusive homes
and
communities
Ongoing -
Livable Housing Design:
• Support implementation of new Livable
Housing Design Standards to enable
dwellings to better meet the needs of
community, including older people and
people with mobility limitations.
Implementation support provided. PW — QBuild Inclusive homes
and
communities
Annual -
QBuild design sprints:
• QBuild design sprints for up to 80
prefabricated volumetric builds incorporate
new NCC access and energy efficiency
requirements for essential workers and
social housing.
Number of builds incorporating NCC
requirements.
PW — QBuild Inclusive homes
and
communities
Ongoing -
Designing codes and standards:
• Consider inclusion and accessibility
principles in designing codes and
standards across all building types.
n/a PW — Building
Policy
Inclusive homes
and
communities
Ongoing -
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 13
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Social Procurement Champion Meetings:
• Participate in Social Procurement
Champion meetings and work in
partnership with Social Procurement,
Queensland Government Procurement to
drive further value in categories of spend
beyond Building Construction Materials.
Number of meetings attended. PW — QBuild Employment
and financial
security
Ongoing -
Implement inclusion principles and actions across
the 2032 Olympic and Paralympic Games
planning:
• Infrastructure planning embraces Universal
Design Principles, ensuring access and
use to the greatest extent possible by all
people regardless of their age, size, ability
or disability. Applying Universal Design
embraces co-design, supports cultural and
systems change and promotes human
rights for people with disability by ensuring
the community is inclusive.
2032 Olympic and Paralympic Games
infrastructure planning for venues and
villages is co-designed and aligns to
domestic and international access and
inclusion principles and standards.
PW – QGA;
Major Projects
Inclusive homes
and
communities
Community
attitudes
3 years -
Our community — actions
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Inclusive disaster preparedness, response, and
recovery:
• Design and deliver services according to
local risk and community need. Lead
locally trusted networks to prioritise risk
Disaster management services have
disability- inclusive disaster management
plans in place.
Increase in accessibility of emergency
preparedness and disaster prevention,
PW — Disaster
Resilience
Safety, Rights
and Justice
3 years Emergency
Management
Targeted Action
Plan – Objective
2
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 14
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
reduction, preparedness and information
sharing across all services to ensure a
consistent and integrated recovery plan
that incorporated a health response
following disasters.
response and recovery information and
services for people with disability.
Percentage of Community Centres that
support the needs of people with a
disability.
Planning major events:
• Ensure universally accessible design when
planning major department events.
Number of events. CS – Strategic
Communication
& Engagement
(SCE)
Personal &
community
support
Ongoing -
Campaign creative:
• Campaign creative to ensure inclusivity
and reflect a range of talent that are
representative of Queensland’s diverse
population, including persons with
disability, where possible.
Percentage of campaigns that include
representation of persons with disability.
CS — SCE Personal &
community
support
3 years -
Market research:
• Market research, including, formative,
concept testing, and evaluation research to
include persons with disability in the
sample of participants.
Number of market research activities
including participants with disability.
CS — SCE Personal &
community
support
3 years -
Advertising:
• Paid advertising channels to meet
accessibility requirements including
subtitling and narration for video content
and digital advertising and providing
accessible website content
All paid advertising channels meet
accessibility requirements.
CS — SCE Personal &
community
support
3 years -
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 15
Action Indicator Business
Area*
ADS Outcome
Area
Timeframe Objective
Ensure communication strategies align to the
principles and objectives of the ADS and state
disability plan:
• By ensuring our communication strategies
align, we can promote inclusiveness and
create opportunities for Queensland
businesses, industries and partners.
Promoting accessibility and opportunities
contributes to cultural and systems change
and promotes human rights.
Queensland promotes the principles and
objectives of the ADS, and participates and
contributes to strategies, campaigns and
other activities.
CS — SCE Community
Attitudes
Ongoing -
Ensure departmental websites comply with web
content accessibility guidelines including WCAG
2.1 (AA level) and the Digital services policy:
• We promote cultural and systems change
and protect human rights by making sure
our websites comply with minimum
accessibility guidelines.
All new key website content is accessible
and complies with guidelines.
CS — SCE Community
Attitudes
Ongoing -
Ensure departmental information and publications
are accessible, reviewed and updated:
• Government information should be
accessible to everyone. By making sure
our information and publications are up to
date and accessible, we promote cultural
and systems change and protect human
rights.
All new key departmental
information/materials are provided in
accessible formats.
CS — SCE Community
Attitudes
Ongoing -
HPW Disability Service Plan 2022–2025
*CS = Corporate Services; HHS = Housing and Homelessness Services; PPFN = Policy, Performance and First Nations;
PW = Public Works, QGP = Queensland Government Procurement 16
Addendum 1 – Procurement actions published under the former Department of Energy and Public Works Disability Service Plan 2022–2025
Impact Area Business Area* Action Indicator
Our service
users
Queensland Government
Procurement (QGP) -
QFleet
Provide vehicles which meet customer or community service needs including
sourcing and providing vehicle modifications such as wheelchair ramps, lifts
and access to cater for drivers and passengers with disability
Number of vehicles provided per
financial year
Our service
users
Procurement — QFleet Promote whole-of-government online training resource Driving a vehicle safely
in the workplace (Web Accessibility Guidelines 2.1, Level AA compliant)
Number of completions per financial
year
Our service
users
Procurement — QGP
Compliance
Actively audit suppliers to ensure disability commitments in Best Practice
Principles (BPP) project contracts are delivered with proven non-compliance
considered for penalties under the Ethical Supplier Mandate.
Number of audits conducted per
financial year
Our service
users
Procurement — QGP
Compliance
Provide guidance for investigations into complaints of non-compliance with
contractual commitments in relation to disability employment or services
(including non-BPP contracts) with proven non-compliance considered for
penalties under the Ethical Supplier Mandate.
Not applicable
Our service
users
Procurement — GGS Consider how suppliers are generating social benefits, including creating
employment opportunities for people with disability, in all General Goods &
Services (GGS) Invitation to Offer (ITO) and/or tender processes.
Embedded in ITO and/or tender
processes
Our service
users
Procurement — GGS Promote opportunities within existing GGS whole-of-government
arrangements for customers to engage with suppliers who create social
benefits for people with disability.
Not applicable