Disability Service Plan 2022–2025 Department of Housing and Public Works

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Dis­abil­i­ty Ser­vice Plan 2022–2025

Depart­ment of Hous­ing and Pub­lic Works

 

Ver­sion 2 Jan­u­ary 2025
Depart­ment of Hous­ing and Pub­lic Works
Dis­abil­i­ty Ser­vice Plan 2022–2025
Depart­ment of Hous­ing and Pub­lic Works*
* As a result of Machin­ery of Gov­ern­ment changes on 1 Novem­ber 2024, the Depart­ment of Hous­ing, Local Gov­ern­ment, Plan­ning and Pub­lic Works was
renamed the Depart­ment of Hous­ing and Pub­lic Works (HPW). As a result, the func­tions of Gov­ern­ment Pro­cure­ment, Office of Youth and Office of the
Night Life Com­mis­sion­er became the respon­si­bil­i­ty of HPW and the Local Gov­ern­ment and Plan­ning func­tions were trans­ferred out of the depart­ment.
The department’s three-year Dis­abil­i­ty Ser­vice Plan (DSP) 2022–2025 has been adjust­ed to reflect the changed func­tions and remains focused on what we
pro­pose to achieve. A new plan will be devel­oped for 2025–2028.
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 2
The Queens­land Gov­ern­ment is com­mit­ted to pro­vid­ing acces­si­ble ser­vices to Queens­lan­ders from all cul­tur­al­ly and lin­guis­ti­cal­ly diverse back­grounds. If
you have dif­fi­cul­ty under­stand­ing this doc­u­ment, you can con­tact us on 13 QGOV (13 74 68) and we will arrange an inter­preter to com­mu­ni­cate the report to
you.

Inter­preter
www.qld.gov.au/languages
Depart­ment of Hous­ing and Pub­lic Works Dis­abil­i­ty Ser­vice Plan 2022–2025 © The State of Queens­land (Depart­ment of Hous­ing and Pub­lic Works) 2024.
Pub­lished by the Queens­land Gov­ern­ment, Jan­u­ary 2025, 111 George Street, Bris­bane Qld 4000.

 

Licence
This Dis­abil­i­ty Ser­vice Plan 2022–2025 is licensed by the State of Queens­land (Depart­ment of Hous­ing and Pub­lic Works) under a Cre­ative Com­mons
Attri­bu­tion (CC BY) 4.0 Inter­na­tion­al licence. CC BY licence sum­ma­ry state­ment: In essence, you are free to copy, com­mu­ni­cate and adapt this doc­u­ment,
pro­vid­ing you attribute the work to the State of Queens­land (Depart­ment of Hous­ing and Pub­lic Works). To view a copy of this licence, vis­it:
www.creativecommons.org/licenses/by/4.0

If you have trou­ble view­ing or print­ing this doc­u­ment, con­tact us and we will sup­ply it in an alter­na­tive for­mat, such as hard­copy or portable stor­age device.
Email: corporategovernance@housing.qld.gov.au

HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 3
A mes­sage from the Direc­tor-Gen­er­al (as at 25 Sep­tem­ber 2024)
The Depart­ment of Hous­ing and Pub­lic Works’ strate­gic pri­or­i­ties focus on pro­vid­ing more homes, more ser­vices and build­ing greater resilience in our
communities—all sup­port­ed by a con­nect­ed and inclu­sive depart­ment com­mit­ted to uphold­ing and pro­mot­ing the rights of peo­ple with dis­abil­i­ty.
With­in our strate­gic pri­or­i­ties, we recog­nise the far-reach­ing impact of our work on the every­day lives of all Queens­lan­ders. We also recog­nise the
respon­si­bil­i­ty we hold in ensur­ing that the plan­ning, design and deliv­ery of our work is inclu­sive of the com­mu­ni­ties that we serve.
At a whole-gov­ern­ment lev­el, under Queens­land’s Dis­abil­i­ty Plan 2022–27: Togeth­er, a bet­ter Queens­land, our depart­ment is com­mit­ted to being part of a
coor­di­nat­ed approach to cre­ate real and last­ing change through ser­vice deliv­ery to peo­ple with dis­abil­i­ty.
Under our Dis­abil­i­ty Ser­vice Plan 2022–2025, our department’s col­lec­tive actions demon­strate our progress and con­tin­ued com­mit­ment to sup­port­ing peo­ple
with dis­abil­i­ty.
Our depart­ment is lead­ing deliv­ery of Homes for Queens­lan­ders which will deliv­er more homes, faster as we work to build a bet­ter future for our state. There
is noth­ing more impor­tant than hav­ing a place to call home. It’s inte­gral to our well­be­ing and influ­ences every area of our lives. For peo­ple with dis­abil­i­ty this
means hav­ing some­where safe to live inde­pen­dent­ly, where they can exer­cise their rights, choice and con­trol over where, how and with whom they live.
In part­ner­ship with key stake­hold­ers, we co-designed the Part­ner­ing for inclu­sive hous­ing with Queens­lan­ders with dis­abil­i­ty 2024–2027 to set a shared
path­way to inclu­sive hous­ing solu­tions. This roadmap is under­pinned by the hous­ing prin­ci­ples for inclu­sive com­mu­ni­ties of rights, choice, con­trol and
inclu­sion; and a human rights-based approach that aligns with inter­na­tion­al, nation­al and state dis­abil­i­ty leg­is­la­tion, strate­gies and poli­cies.
To deliv­er Homes for Queens­lan­ders, and the crit­i­cal ser­vices that we pro­vide across the state, we need the right peo­ple work­ing with the right sup­port. Our
department’s com­mit­ment to Queens­lan­ders is the same that we offer our work­force. Across the Queens­land pub­lic sec­tor, we are fos­ter­ing inclu­sive
work­places where peo­ple with dis­abil­i­ty are sup­port­ed, feel safe in shar­ing their diver­si­ty infor­ma­tion and where dis­abil­i­ty is not a bar­ri­er to suc­cess.
We recog­nise the pow­er and val­ue that comes from plac­ing lived expe­ri­ence at the cen­tre of design and deci­sion mak­ing on mat­ters that impact the lives of
peo­ple with dis­abil­i­ty.
We will con­tin­ue to fos­ter inclu­sion from with­in our depart­ment by remov­ing bar­ri­ers embed­ded in struc­tures and sys­tems to ensure that every per­son feels
respect­ed, con­nect­ed, includ­ed and val­ued.
Deliv­er­ing these actions will result in bet­ter out­comes and an improved qual­i­ty of life for our peo­ple and for our com­mu­ni­ties.
Mark Crid­land
Direc­tor-Gen­er­al
Depart­ment of Hous­ing and Pub­lic Works
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 4
Pur­pose
The Dis­abil­i­ty Ser­vices Act 2006 (the Act) pro­vides a foun­da­tion for pro­mot­ing the rights of Queens­lan­ders with dis­abil­i­ty, increas­ing their well­be­ing and
encour­ag­ing their par­tic­i­pa­tion in com­mu­ni­ty life. The Act requires all Queens­land Gov­ern­ment depart­ments to devel­op and imple­ment a Dis­abil­i­ty Ser­vice
Plan (DSP) to make sure each agency has regard to the Act’s human rights and ser­vice deliv­ery prin­ci­ples, and the government’s poli­cies for peo­ple with
dis­abil­i­ty. DSPs aim to improve access to ser­vices across gov­ern­ment for peo­ple with dis­abil­i­ty, includ­ing more coor­di­nat­ed respons­es.
Con­text
The inter­na­tion­al, nation­al and state con­text is shown below.
Depart­ments
State
Nation­al
Inter­na­tion­al
Unit­ed Nations
Con­ven­tion on
the Rights of
Per­sons with
Dis­abil­i­ties
(UNCRPD) Queens­land’s
Dis­abil­i­ty Plan
2022–27:
Togeth­er, a bet­ter
Queens­land (QDP)
Dis­abil­i­ty Ser­vices
Act 2006
Queens­land
Gov­ern­ment
depart­ments’
Dis­abil­i­ty Ser­vice
Plans
Unit­ed Nations
Con­ven­tion on
the Rights of
Per­sons with
Dis­abil­i­ties
(UNCRPD)
Australia’s
Dis­abil­i­ty Strat­e­gy
2021–2031
(ADS)
Dis­abil­i­ty
Dis­crim­i­na­tion Act
1992
Queens­land’s
Dis­abil­i­ty Plan
2022–27:
Togeth­er, a bet­ter
Queens­land (QDP)
Dis­abil­i­ty Ser­vices
Act 2006
Queens­land
Gov­ern­ment
depart­ments’
Dis­abil­i­ty Ser­vice
Plans
Unit­ed Nations
Con­ven­tion on
the Rights of
Per­sons with
Dis­abil­i­ties
(UNCRPD)
Australia’s
Dis­abil­i­ty Strat­e­gy
2021–2031
(ADS)
Dis­abil­i­ty
Dis­crim­i­na­tion
Act 1992
Queens­land’s
Dis­abil­i­ty Plan
2022–27:
Togeth­er, a bet­ter
Queens­land (QDP)
Dis­abil­i­ty Ser­vices
Act 2006
Queens­land
Gov­ern­ment
depart­ments’
Dis­abil­i­ty Ser­vice
Plans
Inter­na­tion­al
frame­work to
pro­mote and
pro­tect the human
rights of peo­ple
with dis­abil­i­ty
Strate­gic frame­work
to imple­ment
UNCRPD
Sev­en out­come
areas
Three-year Tar­get­ed
Action Plans (TAPs)
iden­ti­fy­ing spe­cif­ic
juris­dic­tion actions
Pri­ma­ry mech­a­nism
to dri­ve
imple­men­ta­tion of
the ADS in
Queens­land
Pro­vides four
Build­ing Blocks and
four Impact Areas to
struc­ture actions
Three-year plans for
each depart­ment
Out­line the actions
to be tak­en to
deliv­er the QDP and
TAPs and align to
the ADS
Inter­na­tion­al
frame­work to
pro­mote and
pro­tect the human
rights of peo­ple
with dis­abil­i­ty
Strate­gic frame­work
to imple­ment
UNCRPD
Sev­en out­come
areas
Three-year Tar­get­ed
Action Plans (TAPs)
iden­ti­fy­ing spe­cif­ic
juris­dic­tion actions
Pri­ma­ry mech­a­nism
to dri­ve
imple­men­ta­tion of
the ADS in
Queens­land
Pro­vides four
Build­ing Blocks and
four Impact Areas to
struc­ture actions
Three-year plans for
each depart­ment
Out­line the actions
to be tak­en to
deliv­er the QDP and
TAPs and align to
the ADS
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 5
Progress report­ing
The depart­ment will report annu­al­ly on the imple­men­ta­tion of the DSP and con­tribute to a year­ly progress report on the imple­men­ta­tion of the QDP. The
department’s DSP will be reviewed every three years.
Relat­ed links:
Queens­land’s Dis­abil­i­ty Plan
Part­ner­ing for inclu­sive hous­ing with Queens­lan­ders with dis­abil­i­ty 2024 – 2027
Our co-design jour­ney: what ‘home’ means to peo­ple with dis­abil­i­ty
Aus­trali­a’s Dis­abil­i­ty Hub
Employ­ment Tar­get­ed Action Plan
Com­mu­ni­ty Atti­tudes Tar­get­ed Action Plan
Safe­ty Tar­get­ed Action Plan
Emer­gency Tar­get­ed Action Plan
Our Dis­abil­i­ty Ser­vice Plan
HPW’s DSP is struc­tured accord­ing to the QDP’s four Impact Areas:
Our ser­vice
users

This impact area recog­nis­es that ser­vices must be inclu­sive of all peo­ple, as well as being safe and of high qual­i­ty. Ser­vices must also
pro­vide an excel­lent, per­son-cen­tred user expe­ri­ence. This includes the devel­op­ment and deliv­ery of dis­abil­i­ty ser­vices for First
Nations peo­ples, by First Nations peo­ples. It also includes under­stand­ing that peo­ple with dis­abil­i­ty have dif­fer­ent lev­els of dig­i­tal
lit­er­a­cy, access to tech­nol­o­gy and con­nec­tiv­i­ty that impact on their inclu­sion. This impact area also recog­nis­es that many people’s
expe­ri­ences as a per­son with dis­abil­i­ty are mul­ti-lay­ered and shaped by not only their dis­abil­i­ty but their age, sex, gen­der, gen­der
iden­ti­ty, sex­u­al ori­en­ta­tion, inter­sex sta­tus, eth­nic ori­gin or race.
Our peo­ple

This impact area recog­nis­es the sub­jec­tive impor­tance and val­ue of social and eco­nom­ic par­tic­i­pa­tion by peo­ple with dis­abil­i­ty, a key
part of which is inclu­sive work­places and work­forces – this is inte­gral to build­ing the work­force par­tic­i­pa­tion of peo­ple with dis­abil­i­ty,
which will help build finan­cial secu­ri­ty.
Our places This impact area recog­nis­es that peo­ple with dis­abil­i­ty live in all regions across Queens­land, mean­ing that all pub­lic places must be
acces­si­ble for peo­ple of all abil­i­ties.
Our com­mu­ni­ties This impact area recog­nis­es that the actions and activ­i­ties of gov­ern­ment and com­mu­ni­ty-based organ­i­sa­tions to deliv­er local
ini­tia­tives should be inclu­sive of the whole com­mu­ni­ty, and the require­ments of those in all regions. Queensland’s unique geog­ra­phy
and his­to­ry makes it all the more impor­tant that our pro­grams and ser­vices address the addi­tion­al issues that peo­ple with dis­abil­i­ty in
region­al and remote loca­tions may face. These issues include access to appro­pri­ate health­care and oth­er ser­vices, work­force
devel­op­ment and train­ing oppor­tu­ni­ties and the vast dis­tances the peo­ple trav­el to par­tic­i­pate in com­mu­ni­ty activ­i­ties.
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 6
Our ser­vice users — actions
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Iden­ti­fy and respond to risk and pro­tec­tive fac­tors:
• Review of depart­men­tal pol­i­cy and
pro­ce­dure for iden­ti­fy­ing and refer­ring
con­cerns when a per­son with dis­abil­i­ty
may be at risk of harm to ensure they are
evi­dence based and that ser­vice deliv­ery
staff are sup­port­ed to recog­nise, pre­vent,
and min­imise abuse, neglect, and
exploita­tion.
Appro­pri­ate refer­rals are made, and action
tak­en when­ev­er risk of harm is iden­ti­fied.
HHS – Ser­vice
Deliv­ery
Safe­ty, Rights
and Jus­tice
1 year Safe­ty Tar­get­ed
Action Plan
(TAP) – Objec­tive
1 (S1.2)
Ser­vice acces­si­bil­i­ty:
• Sup­port the Depart­ment of Child Safe­ty,
Seniors and Dis­abil­i­ty Ser­vices by
pro­mot­ing ser­vice acces­si­bil­i­ty and
assis­tance from lead agen­cies.
• Pro­mot­ing the whole-of-gov­ern­ment
posi­tion state­ment on sex­u­al vio­lence.
• All staff to com­plete the Recog­nise,
Respond, Refer manda­to­ry online course.
Evi­dence of pro­mo­tion.
Per­cent­age of staff who have com­plet­ed
train­ing (tar­get 95%).
CS — Peo­ple &
Cul­ture

 

Safe­ty, Rights
and Jus­tice
3 years Safe­ty TAP –
Objec­tive
1 (S1.5)
• Iden­ti­fy train­ing that could be offered to
enable Hous­ing and Home­less­ness
front­line, pro­gram, and pol­i­cy staff to
improve respon­sive­ness to peo­ple with
dis­abil­i­ty expe­ri­enc­ing sex­u­al vio­lence.
Work­places are bet­ter equipped to pre­vent
and respond to peo­ple with dis­abil­i­ty
impact­ed by sex­u­al vio­lence.
Evi­dence of work­force train­ing (train­ing
sessions/materials) on risk fac­tors and
tar­get­ed, trau­ma-informed respons­es.
HHS
Design and deliv­er acces­si­ble dig­i­tal ser­vices:
• Dig­i­tal ser­vices and con­tent (i.e.
infor­ma­tion and com­mu­ni­ca­tion sys­tems)
com­ply with Queens­land Gov­ern­ment
All new dig­i­tal ser­vices and con­tent are
acces­si­ble, includ­ing acces­si­ble alter­na­tive
for­mats and tran­scripts and cap­tions for
time-based media.
CS — Strate­gic
Com­mu­ni­ca­tion
& Engage­ment
Inclu­sive
Homes and
Com­mu­ni­ties
3 years Australia’s
Dis­abil­i­ty
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 7
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
dig­i­tal ser­vice poli­cies, stan­dards and
guide­lines, and Web Con­tent Acces­si­bil­i­ty
Guide­lines 2.1 (WCAG) (AA lev­el) in line
with Dig­i­tal ser­vices pol­i­cy time­frames, so
they are acces­si­ble and inclu­sive of all
users regard­less of their abil­i­ty and
envi­ron­ment.
Exist­ing dig­i­tal ser­vices and con­tent are
pro­gres­sive­ly reviewed and updat­ed, in line
with the acces­si­bil­i­ty require­ments of
Queens­land Gov­ern­ment dig­i­tal ser­vice
pol­i­cy and time­frames.
Increase the num­ber of exist­ing dig­i­tal
ser­vices that are acces­si­ble.
Pro­vide an acces­si­bil­i­ty guide to build staff
aware­ness and sup­port deliv­ery of
acces­si­ble dig­i­tal ser­vices and con­tent.
Strat­e­gy 2021–
2031
Out­come Area:
Inclu­sive Homes
and Com­mu­ni­ties
– Pol­i­cy Pri­or­i­ty
6
Strength­en design of gov­ern­ment ser­vice sys­tems:
• Cap­ture hous­ing relat­ed issues, find­ings
and rec­om­men­da­tions aris­ing from the
Roy­al Com­mis­sion into Vio­lence, Abuse,
Neglect and Exploita­tion of Peo­ple with
Dis­abil­i­ty to con­tribute towards
strength­en­ing pol­i­cy, leg­isla­tive prac­tice
reform.
Peo­ple with dis­abil­i­ty in group homes and
con­gre­gate set­tings (includ­ing res­i­den­tial
ser­vices) have increased safe­guards in
place.
Build upon the Queens­land Government’s
approach of phas­ing out the Hous­ing with
Shared Sup­port pro­gram in pub­lic hous­ing,
by sup­port­ing com­mu­ni­ty hous­ing
providers to tran­si­tion away from out­dat­ed
lega­cy group home arrange­ments.
PPFN and CS -
Infor­ma­tion and
Dig­i­tal Ser­vices
(Ser­vice
Mod­erni­sa­tion
Pro­gram)
HHS – Dis­abil­i­ty
Pro­gram
Man­age­ment
Team
Safe­ty, Rights
and Jus­tice
3 years Safe­ty TAP –
Objec­tive 3

HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 8
Our peo­ple — actions
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Inclu­sive recruit­ment and selec­tion process­es that
con­sid­er diverse can­di­dates’ expe­ri­ences and
needs:
• Enhance process­es and prac­tices
includ­ing:
– Utilise the tools and resources from the
Even bet­ter pub­lic sec­tor for
Queens­land strat­e­gy, actions 17 and
18.
– Deliv­er pan­el train­ing that builds
capa­bil­i­ty to sup­port inclu­sive
recruit­ment and selec­tion.
Eval­u­a­tion of ini­tia­tives under­tak­en to build
inclu­sive recruit­ment and selec­tion
prac­tices.
CS — Peo­ple &
Cul­ture (P&C)
Employ­ment
and Finan­cial
Secu­ri­ty
3 years Employ­ment
Tar­get­ed Action
Plan (TAP) –
Objec­tive 1
Dis­abil­i­ty aware­ness train­ing:
• All staff to com­plete the SBS dis­abil­i­ty
aware­ness manda­to­ry online course.
Per­cent­age of staff who have com­plet­ed
train­ing (tar­get 90%).
CS — P&C Employ­ment
and Finan­cial
Secu­ri­ty
3 years Com­mu­ni­ty
Atti­tudes TAP –
Objec­tive 2
Lead­er­ship oppor­tu­ni­ties:
• Encour­age peo­ple with a dis­abil­i­ty to be
nom­i­nat­ed for and par­tic­i­pate in lead­er­ship
devel­op­ment pro­grams and ini­tia­tives.
Increase in per­cent­age of peo­ple with
dis­abil­i­ty in lead­er­ship roles.
CS — P&C Employ­ment
and Finan­cial
Secu­ri­ty
3 years Com­mu­ni­ty
Atti­tudes TAP
– Objec­tive 3
Employ­ee Net­work Group:
• Estab­lish the Employ­ee Net­work Group for
employ­ees with a dis­abil­i­ty and their allies.
Lev­el of par­tic­i­pa­tion and activ­i­ty
under­tak­en by Employ­ee Net­work Group.
CS — P&C Employ­ment
and Finan­cial
Secu­ri­ty
3 years Com­mu­ni­ty
Atti­tudes TAP
– Objec­tive 2
Peo­ple with a dis­abil­i­ty employ­ee expe­ri­ence:
• Analyse the Work­ing for Queens­land
sur­vey results for respon­dents who
Analy­sis of expe­ri­ence under­tak­en and
find­ings incor­po­rat­ed into the equi­ty and
diver­si­ty audit report.
CS — P&C Employ­ment
and Finan­cial
Secu­ri­ty
Annu­al -
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 9
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
iden­ti­fied as hav­ing a dis­abil­i­ty to inform
action plan­ning.
Improve dis­abil­i­ty knowl­edge and capa­bil­i­ty of staff
through aware­ness activ­i­ties includ­ing:
• Dis­abil­i­ty Action Week pro­mo­tion
• Direc­tor-Gen­er­al and Diver­si­ty, Equi­ty and
Inclu­sion Cham­pi­on mes­sag­ing
• Staff spot­lights and sto­ry­telling Case
stud­ies to show­case pol­i­cy appli­ca­tion and
inclu­sive prac­tices.
Improved sur­vey results.
Improved sur­vey response rates.
Improved web­site met­rics.
CS — P&C

CS — Strate­gic
Com­mu­ni­ca­tion
& Engage­ment
(pub­lish­ing
sup­port)
Com­mu­ni­ty
Atti­tudes
3 years -
Sup­port the department’s Dis­abil­i­ty Cham­pi­ons:
• Demon­strate inclu­sive lead­er­ship and
progress com­mit­ments to address
inequities.
Lev­el of par­tic­i­pa­tion and activ­i­ty
under­tak­en by Diver­si­ty, Equi­ty and
Inclu­sion Cham­pi­on.
CS — P&C Com­mu­ni­ty
Atti­tudes
3 years -
Men­tor­ing pro­gram:
• Estab­lish a men­tor­ing pro­gram tar­get­ing
diver­si­ty groups includ­ing peo­ple with
dis­abil­i­ty.
Pro­gram par­tic­i­pa­tion num­bers.

PW — QBuild Com­mu­ni­ty
Atti­tudes
— -
Queens­land Gov­ern­ment boards:
• Pro­mote oppor­tu­ni­ties for peo­ple with
dis­abil­i­ty to par­tic­i­pate on Queens­land
Gov­ern­ment boards.
Recruit­ment process­es for Queens­land
Gov­ern­ment boards with­in the
Department’s port­fo­lio are pro­mot­ed,
inclu­sive and acces­si­ble.
Queens­land Gov­ern­ment boards play an
impor­tant role in pro­vid­ing lead­er­ship,
direc­tion and advice.
Hav­ing peo­ple with dis­abil­i­ty par­tic­i­pate on
boards sup­ports cul­tur­al and sys­tems
change.
All Divi­sions
(ODG)
Com­mu­ni­ty
Atti­tudes
3 years Com­mu­ni­ty
Atti­tudes TAP
– Objec­tive 3
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 10
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Diverse and inclu­sive board mem­ber­ship is
more rep­re­sen­ta­tive of Queens­land.
Emer­gency Infor­ma­tion:
• Com­mu­ni­cat­ing with staff in an emer­gency
is impor­tant. Ensure staff emer­gency
infor­ma­tion and warn­ings are acces­si­ble.
Emer­gency infor­ma­tion and warn­ings are
acces­si­ble to staff with a dis­abil­i­ty.
CS — P&C Health and
well­be­ing

Com­mu­ni­ty
Atti­tudes
Ongo­ing Emer­gency
Man­age­ment
TAP
– Objec­tive 1
Our places – actions
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Hous­ing is acces­si­ble and peo­ple with dis­abil­i­ty
have choice and con­trol:
• Pro­mote rights, choice, con­trol,
acces­si­bil­i­ty and inclu­sion in hous­ing with
sup­port for peo­ple with dis­abil­i­ty:
• Co-design hous­ing respons­es with peo­ple
with dis­abil­i­ty and peak and expert
organ­i­sa­tions.
• Work with Nation­al Dis­abil­i­ty Insur­ance
Agency to assist Queens­lan­ders to access
and max­imise Nation­al Dis­abil­i­ty Insur­ance
Scheme pack­ages and Spe­cial­ist Dis­abil­i­ty
Accom­mo­da­tion.
• Work across gov­ern­ment to deliv­er
inte­grat­ed respons­es that increase the
Deliv­er on the com­mit­ments set out in
Part­ner­ing for inclu­sive hous­ing (based on
an exten­sive co-design process, Part­ner­ing
for inclu­sive hous­ing will see $55.9M
invest­ed in improv­ing hous­ing out­comes for
peo­ple with dis­abil­i­ty).
Through a co-design process under­take a
refresh of the Hous­ing Prin­ci­ples for
Inclu­sive Hous­ing of rights, choice, con­trol
and inclu­sion.
HHS – Dis­abil­i­ty
Pro­gram
Man­age­ment
Team
Inclu­sive
Homes and
Com­mu­ni­ties
3 years Australia’s
Dis­abil­i­ty
Strat­e­gy 2021–
2031 –
Out­come Area:
Inclu­sive Homes
and Com­mu­ni­ties
– Pol­i­cy Pri­or­i­ty 2
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 11
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
diver­si­ty and sup­ply of hous­ing for peo­ple
with dis­abil­i­ty.
• Ensure a pro­por­tion of new social hous­ing
is built in con­sid­er­a­tion of the depart­men­t’s
stan­dards for acces­si­bil­i­ty.
Cri­sis and tran­si­tion­al hous­ing:
• House peo­ple with dis­abil­i­ty who are in
cri­sis and tran­si­tion them into longer term
hous­ing with on-site or mobile sup­port.
Num­ber of peo­ple with dis­abil­i­ty in cri­sis
accom­mo­da­tion.
Num­ber of peo­ple with dis­abil­i­ty
tran­si­tioned from cri­sis accom­mo­da­tion to
longer term hous­ing.
HHS Safe­ty, Rights
and Jus­tice
3 years Safe­ty Tar­get­ed
Action Plan –
Objec­tive 3
(S3.2)
Bris­bane 2032 Games venues:
• All Bris­bane 2032 Games venue (build­ings
and precincts) briefs to clear­ly artic­u­late
the require­ment for venues to be
acces­si­ble, wel­com­ing and inclu­sive
places.
All venue briefs state acces­si­bil­i­ty
require­ments.
PW — Office of
the Qld
Gov­ern­ment
Archi­tect
(QGA); Major
Projects
Inclu­sive homes
and
com­mu­ni­ties
Ongo­ing -
Sys­temic advo­ca­cy to influ­ence and inform staff,
cus­tomers and client agen­cies in rela­tion to
acces­si­bil­i­ty for peo­ple with dis­abil­i­ty in:
• build­ing and con­struc­tion design
• util­is­ing the Pub­lic Works Social
Pro­cure­ment Frame­work
n/a PW — QGA;
Major Projects
Employ­ment
and finan­cial
secu­ri­ty
Ongo­ing -
Acces­si­bil­i­ty Advi­so­ry Group:
• Par­tic­i­pate in the Acces­si­bil­i­ty Advi­so­ry
Group for Bris­bane 2032 Games design
and deliv­ery.
Num­ber of meet­ings attend­ed. PW — QGA;
Major Projects
Inclu­sive homes
and
com­mu­ni­ties
Annu­al -
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 12
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Major cap­i­tal projects:
• Con­sult with acces­si­bil­i­ty experts
through­out deliv­ery of major cap­i­tal
projects.
Con­sul­ta­tions under­tak­en. PW — QGA;
Major Projects
Inclu­sive homes
and
com­mu­ni­ties
Annu­al -
Nation­al Con­struc­tion Code:
• Ensure Nation­al Con­struc­tion Code (NCC)
min­i­mum stan­dards are met/exceeded
through appli­ca­tion of non-manda­to­ry
Queens­land Devel­op­ment Code NMP1.10
(QDC) for new pub­lic venue con­struc­tions
deliv­ered by Major Projects.
Num­ber of con­struc­tions incor­po­rat­ing
NCC/QDC require­ments.
PW — QGA;
Major Projects
Inclu­sive homes
and
com­mu­ni­ties
Ongo­ing -
Liv­able Hous­ing Design:
• Sup­port imple­men­ta­tion of new Liv­able
Hous­ing Design Stan­dards to enable
dwellings to bet­ter meet the needs of
com­mu­ni­ty, includ­ing old­er peo­ple and
peo­ple with mobil­i­ty lim­i­ta­tions.
Imple­men­ta­tion sup­port pro­vid­ed. PW — QBuild Inclu­sive homes
and
com­mu­ni­ties
Annu­al -
QBuild design sprints:
• QBuild design sprints for up to 80
pre­fab­ri­cat­ed vol­u­met­ric builds incor­po­rate
new NCC access and ener­gy effi­cien­cy
require­ments for essen­tial work­ers and
social hous­ing.
Num­ber of builds incor­po­rat­ing NCC
require­ments.
PW — QBuild Inclu­sive homes
and
com­mu­ni­ties
Ongo­ing -
Design­ing codes and stan­dards:
• Con­sid­er inclu­sion and acces­si­bil­i­ty
prin­ci­ples in design­ing codes and
stan­dards across all build­ing types.
n/a PW — Build­ing
Pol­i­cy
Inclu­sive homes
and
com­mu­ni­ties
Ongo­ing -
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 13
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Social Pro­cure­ment Cham­pi­on Meet­ings:
• Par­tic­i­pate in Social Pro­cure­ment
Cham­pi­on meet­ings and work in
part­ner­ship with Social Pro­cure­ment,
Queens­land Gov­ern­ment Pro­cure­ment to
dri­ve fur­ther val­ue in cat­e­gories of spend
beyond Build­ing Con­struc­tion Mate­ri­als.
Num­ber of meet­ings attend­ed. PW — QBuild Employ­ment
and finan­cial
secu­ri­ty
Ongo­ing -
Imple­ment inclu­sion prin­ci­ples and actions across
the 2032 Olympic and Par­a­lympic Games
plan­ning:
• Infra­struc­ture plan­ning embraces Uni­ver­sal
Design Prin­ci­ples, ensur­ing access and
use to the great­est extent pos­si­ble by all
peo­ple regard­less of their age, size, abil­i­ty
or dis­abil­i­ty. Apply­ing Uni­ver­sal Design
embraces co-design, sup­ports cul­tur­al and
sys­tems change and pro­motes human
rights for peo­ple with dis­abil­i­ty by ensur­ing
the com­mu­ni­ty is inclu­sive.
2032 Olympic and Par­a­lympic Games
infra­struc­ture plan­ning for venues and
vil­lages is co-designed and aligns to
domes­tic and inter­na­tion­al access and
inclu­sion prin­ci­ples and stan­dards.
PW – QGA;
Major Projects
Inclu­sive homes
and
com­mu­ni­ties
Com­mu­ni­ty
atti­tudes
3 years -
Our com­mu­ni­ty — actions
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Inclu­sive dis­as­ter pre­pared­ness, response, and
recov­ery:
• Design and deliv­er ser­vices accord­ing to
local risk and com­mu­ni­ty need. Lead
local­ly trust­ed net­works to pri­ori­tise risk
Dis­as­ter man­age­ment ser­vices have
dis­abil­i­ty- inclu­sive dis­as­ter man­age­ment
plans in place.
Increase in acces­si­bil­i­ty of emer­gency
pre­pared­ness and dis­as­ter pre­ven­tion,
PW — Dis­as­ter
Resilience
Safe­ty, Rights
and Jus­tice
3 years Emer­gency
Man­age­ment
Tar­get­ed Action
Plan – Objec­tive
2
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 14
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
reduc­tion, pre­pared­ness and infor­ma­tion
shar­ing across all ser­vices to ensure a
con­sis­tent and inte­grat­ed recov­ery plan
that incor­po­rat­ed a health response
fol­low­ing dis­as­ters.
response and recov­ery infor­ma­tion and
ser­vices for peo­ple with dis­abil­i­ty.
Per­cent­age of Com­mu­ni­ty Cen­tres that
sup­port the needs of peo­ple with a
dis­abil­i­ty.
Plan­ning major events:
• Ensure uni­ver­sal­ly acces­si­ble design when
plan­ning major depart­ment events.
Num­ber of events. CS – Strate­gic
Com­mu­ni­ca­tion
& Engage­ment
(SCE)
Per­son­al &
com­mu­ni­ty
sup­port
Ongo­ing -
Cam­paign cre­ative:
• Cam­paign cre­ative to ensure inclu­siv­i­ty
and reflect a range of tal­ent that are
rep­re­sen­ta­tive of Queens­land’s diverse
pop­u­la­tion, includ­ing per­sons with
dis­abil­i­ty, where pos­si­ble.
Per­cent­age of cam­paigns that include
rep­re­sen­ta­tion of per­sons with dis­abil­i­ty.
CS — SCE Per­son­al &
com­mu­ni­ty
sup­port
3 years -
Mar­ket research:
• Mar­ket research, includ­ing, for­ma­tive,
con­cept test­ing, and eval­u­a­tion research to
include per­sons with dis­abil­i­ty in the
sam­ple of par­tic­i­pants.
Num­ber of mar­ket research activ­i­ties
includ­ing par­tic­i­pants with dis­abil­i­ty.
CS — SCE Per­son­al &
com­mu­ni­ty
sup­port
3 years -
Adver­tis­ing:
• Paid adver­tis­ing chan­nels to meet
acces­si­bil­i­ty require­ments includ­ing
sub­ti­tling and nar­ra­tion for video con­tent
and dig­i­tal adver­tis­ing and pro­vid­ing
acces­si­ble web­site con­tent
All paid adver­tis­ing chan­nels meet
acces­si­bil­i­ty require­ments.
CS — SCE Per­son­al &
com­mu­ni­ty
sup­port
3 years -
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 15
Action Indi­ca­tor Busi­ness
Area*
ADS Out­come
Area
Time­frame Objec­tive
Ensure com­mu­ni­ca­tion strate­gies align to the
prin­ci­ples and objec­tives of the ADS and state
dis­abil­i­ty plan:
• By ensur­ing our com­mu­ni­ca­tion strate­gies
align, we can pro­mote inclu­sive­ness and
cre­ate oppor­tu­ni­ties for Queens­land
busi­ness­es, indus­tries and part­ners.
Pro­mot­ing acces­si­bil­i­ty and oppor­tu­ni­ties
con­tributes to cul­tur­al and sys­tems change
and pro­motes human rights.
Queens­land pro­motes the prin­ci­ples and
objec­tives of the ADS, and par­tic­i­pates and
con­tributes to strate­gies, cam­paigns and
oth­er activ­i­ties.
CS — SCE Com­mu­ni­ty
Atti­tudes
Ongo­ing -
Ensure depart­men­tal web­sites com­ply with web
con­tent acces­si­bil­i­ty guide­lines includ­ing WCAG
2.1 (AA lev­el) and the Dig­i­tal ser­vices pol­i­cy:
• We pro­mote cul­tur­al and sys­tems change
and pro­tect human rights by mak­ing sure
our web­sites com­ply with min­i­mum
acces­si­bil­i­ty guide­lines.
All new key web­site con­tent is acces­si­ble
and com­plies with guide­lines.
CS — SCE Com­mu­ni­ty
Atti­tudes
Ongo­ing -
Ensure depart­men­tal infor­ma­tion and pub­li­ca­tions
are acces­si­ble, reviewed and updat­ed:
• Gov­ern­ment infor­ma­tion should be
acces­si­ble to every­one. By mak­ing sure
our infor­ma­tion and pub­li­ca­tions are up to
date and acces­si­ble, we pro­mote cul­tur­al
and sys­tems change and pro­tect human
rights.
All new key depart­men­tal
information/materials are pro­vid­ed in
acces­si­ble for­mats.
CS — SCE Com­mu­ni­ty
Atti­tudes
Ongo­ing -
HPW Dis­abil­i­ty Ser­vice Plan 2022–2025
*CS = Cor­po­rate Ser­vices; HHS = Hous­ing and Home­less­ness Ser­vices; PPFN = Pol­i­cy, Per­for­mance and First Nations;
PW = Pub­lic Works, QGP = Queens­land Gov­ern­ment Pro­cure­ment 16
Adden­dum 1 – Pro­cure­ment actions pub­lished under the for­mer Depart­ment of Ener­gy and Pub­lic Works Dis­abil­i­ty Ser­vice Plan 2022–2025
Impact Area Busi­ness Area* Action Indi­ca­tor
Our ser­vice
users
Queens­land Gov­ern­ment
Pro­cure­ment (QGP) -
QFleet
Pro­vide vehi­cles which meet cus­tomer or com­mu­ni­ty ser­vice needs includ­ing
sourc­ing and pro­vid­ing vehi­cle mod­i­fi­ca­tions such as wheel­chair ramps, lifts
and access to cater for dri­vers and pas­sen­gers with dis­abil­i­ty
Num­ber of vehi­cles pro­vid­ed per
finan­cial year
Our ser­vice
users
Pro­cure­ment — QFleet Pro­mote whole-of-gov­ern­ment online train­ing resource Dri­ving a vehi­cle safe­ly
in the work­place (Web Acces­si­bil­i­ty Guide­lines 2.1, Lev­el AA com­pli­ant)
Num­ber of com­ple­tions per finan­cial
year
Our ser­vice
users
Pro­cure­ment — QGP
Com­pli­ance
Active­ly audit sup­pli­ers to ensure dis­abil­i­ty com­mit­ments in Best Prac­tice
Prin­ci­ples (BPP) project con­tracts are deliv­ered with proven non-com­pli­ance
con­sid­ered for penal­ties under the Eth­i­cal Sup­pli­er Man­date.
Num­ber of audits con­duct­ed per
finan­cial year
Our ser­vice
users
Pro­cure­ment — QGP
Com­pli­ance
Pro­vide guid­ance for inves­ti­ga­tions into com­plaints of non-com­pli­ance with
con­trac­tu­al com­mit­ments in rela­tion to dis­abil­i­ty employ­ment or ser­vices
(includ­ing non-BPP con­tracts) with proven non-com­pli­ance con­sid­ered for
penal­ties under the Eth­i­cal Sup­pli­er Man­date.
Not applic­a­ble
Our ser­vice
users
Pro­cure­ment — GGS Con­sid­er how sup­pli­ers are gen­er­at­ing social ben­e­fits, includ­ing cre­at­ing
employ­ment oppor­tu­ni­ties for peo­ple with dis­abil­i­ty, in all Gen­er­al Goods &
Ser­vices (GGS) Invi­ta­tion to Offer (ITO) and/or ten­der process­es.
Embed­ded in ITO and/or ten­der
process­es
Our ser­vice
users
Pro­cure­ment — GGS Pro­mote oppor­tu­ni­ties with­in exist­ing GGS whole-of-gov­ern­ment
arrange­ments for cus­tomers to engage with sup­pli­ers who cre­ate social
ben­e­fits for peo­ple with dis­abil­i­ty.
Not applic­a­ble