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Your complaint (Francic — BNE5411281)

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QHRC Enquiries <enquiries@qhrc.qld.gov.au>	Jun 20, 2025, 4:43 PM (3 days ago)
to me

Dear Mar­garet Ruth Fran­cic,

 

This email con­tains impor­tant infor­ma­tion about your attached com­plaint.

 

How long will it take? It may take up to 12 months to assess your com­plaint and tell you if we can deal with it. We will ask you for more infor­ma­tion if we need it.

If you resolve your com­plaint or decide not to con­tin­ue with it for any rea­son, please let us know.

 

Mail address

• If we can deal with your com­plaint, we give a copy of the com­plaint mate­r­i­al to who­ev­er you com­plained about.
• We will use australiaone@gmail.com as your “address for ser­vice” and we will send all offi­cial doc­u­ments here. We will give this address for ser­vice to the per­son or organ­i­sa­tion you com­plained about.
• If you don’t want the per­son you com­plained about to use this address for ser­vice if they need to con­tact you, you must give us anoth­er email or postal address.

 

Com­plaints on behalf of some­one else If the com­plaint is about some­thing that hap­pened to some­one else, we can’t deal with it unless they agree. If they want you to deal with the com­plaint for them, please ask them to com­plete this Appoint­ment of Agent Form. We will still ask them to par­tic­i­pate in the dis­pute res­o­lu­tion process.

If the per­son is under 18 or can’t com­plete the form, we will dis­cuss this with you when we deal with the com­plaint.

 

Legal advice is not com­pul­so­ry but can be help­ful. It can take time to organ­ise legal advice, so you should start the process now. Free legal advice is avail­able from Legal Aid (Tel: 1300 65 11 88) or from one of the com­mu­ni­ty legal cen­tres list­ed on our web­site at QHRC : Mak­ing a com­plaint. If you want a pri­vate lawyer, the Queens­land Law Soci­ety web­site can help you find one.

 

Please read more impor­tant infor­ma­tion about your rights and respon­si­bil­i­ties and what the QHRC will and won’t do when man­ag­ing your com­plaint. Our web­site has more use­ful infor­ma­tion.

 

Vol­un­tary Sta­tis­tics Infor­ma­tion

• We ask for infor­ma­tion about peo­ple who com­plain to us to help us improve our ser­vices.
• This infor­ma­tion is not part of your com­plaint and will not be giv­en to who­ev­er you have com­plained about.
• You don’t have to give us this infor­ma­tion and it doesn’t affect how we deal with your com­plaint.
• If you want to tell us this infor­ma­tion please com­plete this Sta­tis­tics Form.

 

Our Pri­va­cy Notice (see “Per­son­al infor­ma­tion — com­plaints”) con­tains impor­tant infor­ma­tion about what we do with the infor­ma­tion you give us.

 

If you have any ques­tions, please con­tact us at 1300 130 670 or enquiries@qhrc.qld.gov.au.

 

 

Kind regards,

 

Enquiries & Dis­pute Res­o­lu­tion

Queens­land Human Rights Com­mis­sion

 

p 1300 130 670

Lev­el 20, 53 Albert Street Bris­bane Q 4000

enquiries@qhrc.qld.gov.au